Summary
Overview
Work History
Education
Skills
Timeline
Generic

Fares Mahmoud

Hawthorne,New Jersey

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

7
7
years of professional experience

Work History

Sports Card Dealer

FatoosyCards
04.2020 - Current
  • Built strong relationships with customers to increase retention and loyalty.
  • Leveraged deep knowledge and understanding of the sports card industry to handle customer inquiries with increasing complexity.
  • Attended industry exhibitions, trade shows, and conferences to promote products, expand reseller partner network, and grow customer base.
  • Resolve customer disputes courteously to enhance customer satisfaction.
  • Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
  • Managed product returns and exchanges to maintain customer satisfaction and minimize losses.

Sneaker Reseller

FatoosySupreme
01.2017 - 08.2021
  • Contacted customers to follow-up on Internet and telephone sales inquiries.
  • Managed sales channels and competitive marketplace by leveling playing field for resellers to minimize conflict.
  • Developed and maintained relationships with company resellers, partners and customers to maximize market growth.
  • Attended industry exhibitions, trade shows and conferences to promote products, expand reseller partner network and grow customer base.
  • Managed pipeline and monthly sales forecast to achieve goals and metrics.
  • Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
  • Conducted retail arbitrage to build inventory for resale via online platforms.
  • Conducted market research and analyzed competitors to identify opportunities and maintain competitive edge.
  • Analyzed customer trends and provided insights to improve customer experience.

Education

Bachelor of Science - Business Administration And Entrepreneurship

Montclair State University
Montclair
06.2026

High School Diploma -

Passaic County Technical-Vocational Schools
Wayne, NJ
06.2022

Skills

  • Exceeding Customer Expectations
  • Online Help
  • Company Policies and Procedures
  • Trend Tracking
  • Customer Accounts Management
  • Inventory Management
  • Sales Records Management
  • User Experience
  • Online Auctions

Timeline

Sports Card Dealer

FatoosyCards
04.2020 - Current

Sneaker Reseller

FatoosySupreme
01.2017 - 08.2021

Bachelor of Science - Business Administration And Entrepreneurship

Montclair State University

High School Diploma -

Passaic County Technical-Vocational Schools

Similar Profiles

CREATE PROFILE
Fares Mahmoud