Loren Berg
Newberg,OR
Summary
Trustworthy Used Car Sales Manager offering proven success exceeding quotas and increasing revenue for dealerships. Documented strengths managing and mentoring employees to improve sales and customer service skills. Building positive community relationships to increase referrals and sales volume. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
55
55
years of professional experience
Work History
Used Car Dealer
Jake Berg Auto Sales
Gladstone, OR
01.2018 - 01.2024
- Maintained records on each vehicle, including mileage, condition reports, and test drives.
- Provided support with administrative tasks such as filing, data entry, and answering phones.
- Drove vehicles to service centers for repairs or maintenance work when needed.
- Greeted customers and addressed their inquiries regarding vehicles.
- Developed promotional plans for advertising campaigns to attract potential buyers.
- Answered questions about warranties, financing options, and trade-in values.
- Assisted customers in selecting the best vehicle for their needs.
- Organized paperwork, including contracts and financing documents.
- Ensured that proper documentation was completed during sales transactions.
- Handled account payments, collected cash and processed credit card charges.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Wholesaler
Berg Auto Group
Newberg, OR
04.2016 - 01.2018
Chevrolet Dealer in Newberg, Oregon
Loren Berg Chevrolet
Newberg, OR
06.1992 - 04.2016
- Tracked sales data over time in order to analyze patterns of customer purchases.
- Established relationships with key vendors in order to secure special discounts for parts and supplies needed for repairs and maintenance services offered by the dealership.
- Provided accurate information about vehicles to customers regarding features, advantages, and benefits of each model.
- Reviewed sales records daily in order to maintain accurate inventory levels at all times.
- Attended trade shows or conventions regularly in order to stay abreast of industry developments and trends.
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
- Negotiated prices with customers in order to close deals quickly and efficiently while maximizing profits for the dealership.
- Assisted customers in selecting vehicles that best fit their budget and lifestyle.
- Developed sales strategies to meet monthly quotas established by management team.
- Provided training sessions for new members of the sales team regarding proper procedures when dealing with customers.
- Communicated effectively with other departments within the dealership in order to coordinate activities related to sales transactions.
- Advised customers on financing options available to them based on their individual needs.
- Participated in staff meetings regularly in order to discuss goals set forth by management team.
- Researched current market trends in order to identify potential areas for growth within the dealership's market share.
- Generated reports detailing sales volume achieved by each member of the sales team.
- Ensured customer satisfaction by addressing any complaints or concerns promptly.
- Processed payments from customers, including cash and credit cards.
- Performed minor maintenance services on vehicles, such as oil changes and tire rotations.
- Followed federal and state regulations along with company policies.
- Prepared paperwork for new and used vehicle sales, such as contracts, titles, and warranties.
- Calmed down angry guests or patrons using skills in active listening and positive engagement.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Maintained updated knowledge through continuing education and advanced training.
Parts, Sales & F&I
Lanny Berg Chevrolet
Caldwell, ID
06.1982 - 06.1992
- Recommended, selected and located merchandise based on customer desires.
- Computed purchases and received and processed cash or credit payment.
- Greeted customers and answered questions about used cars.
- Conducted test drives with prospective buyers and demonstrated features of each vehicle.
- Greeted customers to determine wants or needs.
- Provided support to other departments within the dealership, such as finance and parts departments.
- Assisted sales staff in closing deals with customers.
- Verified insurance coverage requirements before releasing purchased vehicles.
- Sold pre-owned cars and trucks to meet aggressive monthly sales goals.
- Explained warranties, services, and financing options available to customers.
- Attended trade shows to promote the dealership's used car inventory.
- Negotiated prices with customers and assisted in settling financing options.
- Collected payments from customers in cash or through credit cards.
- Provided support during delivery process by preparing paperwork and ensuring all necessary documents are signed by buyer.
- Organized paperwork associated with the purchase of used cars, such as titles and registration documents.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained updated knowledge through continuing education and advanced training.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Recognized by management for providing exceptional customer service.
- Understood and followed oral and written directions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Planned and completed group projects, working smoothly with others.
Lot Attendant / Parts
Berg Bros. Dodge AMC JEEP
Albany, OR
09.1976 - 06.1982
- Maintained cleanliness, neatness and organization of customer areas.
- Maintained cleanliness of the lot, including sweeping, trash removal, pressure washing and painting.
Lot Attendant
Berg Motors
Junction City, OR
09.1968 - 09.1976
Education
High School Diploma -
West Albany High School
Albany, OR06-1982
Skills
- Financing Expertise
- Industry Expertise
- Customer Relationship Building
- Inventory Management
- Friendly and Helpful
- Positive Customer Engagement
- Exceeding Customer Expectations
- Goal-Driven
- Team Cooperation
- Strong Communication and Interpersonal Skills
- Decision-Making
- Creative Thinking
- Honest and Dependable
- Building Customer Loyalty
- Customer Service
- Inventory and Stocking
- Engaging With Diverse Customers
- Meeting Sales Goals
- Relationship Building
- Reliable and Responsible
- Staff Support
- Sales and Promotions
- Adaptable and Flexible
- Ability to Lift 40 Pounds
- Order Management
- Organization
- Team Leadership
- Service Contracts
- Documentation and Reporting
- Customer Needs Assessment
- Excellent Written and Verbal Communication
- Team Supervision
- Payment Processing
- Cash Handling
- Product Knowledge
- Retail Merchandising
- Staff Training and Development
- Sales Coaching
- Goal-Oriented
References
References available upon request.
Timeline
Used Car Dealer
Jake Berg Auto Sales
01.2018 - 01.2024
Wholesaler
Berg Auto Group
04.2016 - 01.2018
Chevrolet Dealer in Newberg, Oregon
Loren Berg Chevrolet
06.1992 - 04.2016
Parts, Sales & F&I
Lanny Berg Chevrolet
06.1982 - 06.1992
Lot Attendant / Parts
Berg Bros. Dodge AMC JEEP
09.1976 - 06.1982
High School Diploma -
West Albany High School
Lot Attendant
Berg Motors
09.1968 - 09.1976
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