FARHA KANA
Irving,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position in Customer Service. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
M365 Tier Support
Finchloom
10.2024 - 08.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Learned and adapted quickly to new technology and software applications.
- Created user accounts and assigned permissions.
Support Technician - Part Time
Finchloom
11.2023 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Trained users on how to operate components and systems.
- Used ticketing systems to manage and process support actions and requests.
Center Medical Specialist
Biomat U S A
08.2022 - 10.2024
- Registered donors, collected histories and gathered vital signs.
- Responded to and managed adverse events and provided medications and oxygen to resolve symptoms.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Cross-trained and provided back up for customer service representatives.
- Tested patients for reactive markers and informed patients of results.
- Educated patients on general health assessment results.
- Collected and documented patient medical information such as blood pressure and weight.
Nursing Assistant Intern
Little Sisters Of The Poor
09.2020 - 11.2020
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Collaborated with peers and attended meetings to brainstorm new activities for patients and discuss ways to resolve issues.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Kept detailed records of nursing assessments, administered treatments and medication, discharge procedures and follow-up care needs.
Home Care Assistant
Karen Hospital
07.2016 - 02.2019
- Scheduled and accompanied clients to medical appointments.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted disabled clients to support independence and well-being.
- Provided patients with assistance in completing daily tasks.
- Provided comprehensive care to improve and strengthen clients' respiratory functions.
- Assessed response to planned care through monitoring and recording patient condition.
Volunteer
Tom Mboya Cerebral Palsy School
07.2013 - 09.2013
- Worked and assisted Special Needs students in various activities.
- Monitored students' educational progress with individual charts and files.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Established daily routines that were easy for children to follow.
Education
Certification - Phlebotomy
Texas School of Phlebotomy
Irving08.2022
Certificate - Emergency Medical Technology
Emergency Medical Training Services
Carrollton, TX05.2022
Certificate - CNA
Brooklyn Training Institute
Nairobi, Kenya10.2019
Certificate - First Aid Training
Red Cross Kenya
Nairobi, Kenya2019
Certificate - Basic Life Support
Karen Hospital Medical Training College
Nairobi, Kenya09.2018
TESOL Diploma - Teaching English as a Second Language
Notting Hill College
Alexandria, Egypt2016
Certificate - Early Childhood
Memon College
Mombasa, Kenya2014
Skills
- Prehospital Care
- Basic Trauma Life Support
- Maintain medical records
- Treatment Documentation
- Professional Telephone Demeanor
- Reading Comprehension
- Typing Proficiency
- Managing Multiple Tasks
- Administrative Support
- Remote support
- Ticket management
- User credential management
- Account management
Certification
- EMT - Emergency Medical Technician
- Phlebotomy
- BLS - Basic Life Support
References
REFEREES:
John K. Wanjiru, RN BSN / Principle Trainer at Brooklyn Training Institute
Tel: +254 708 231 885
Email: info@brooklyntraininginstitute.co.ke
_________________________________________________________
Ms. Francesca Worch - Director at Swiss Language Success
Tel: +41 77 217 15 78
Email; francesca1_worch@bluewin.ch
_________________________________________________________
Thomas Cellio - EMTS
Tel: (972) 527 3687
Email: tcellio@emts911.com
Timeline
M365 Tier Support
Finchloom
10.2024 - 08.2025
Support Technician - Part Time
Finchloom
11.2023 - Current
Center Medical Specialist
Biomat U S A
08.2022 - 10.2024
Nursing Assistant Intern
Little Sisters Of The Poor
09.2020 - 11.2020
Home Care Assistant
Karen Hospital
07.2016 - 02.2019
Volunteer
Tom Mboya Cerebral Palsy School
07.2013 - 09.2013
Certificate - Early Childhood
Memon College
Certification - Phlebotomy
Texas School of Phlebotomy
Certificate - Emergency Medical Technology
Emergency Medical Training Services
Certificate - CNA
Brooklyn Training Institute
Certificate - First Aid Training
Red Cross Kenya
Certificate - Basic Life Support
Karen Hospital Medical Training College
TESOL Diploma - Teaching English as a Second Language
Notting Hill College
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