Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
References
Languages
Timeline
Generic

Farhan Burney

Richmond,USA

Summary

Dynamic and experienced customer service professional with over 15 years in professional environments. Skilled in managing high call volumes while delivering exceptional service and resolving issues efficiently. Fluent in English with strong problem-solving abilities. Seeking to leverage expertise as a Customer Service Representative to contribute to the success of your company.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Customer Service Representative IV/ Office Support

HCTRA (Harris County Toll Road Authority)
07.2014 - Current
  • Addressed customer inquiries via phone and email, providing product and service information
  • Efficiently resolved customer issues by researching and utilizing computer systems
  • Maintained accurate call logs and reports, ensuring follow-up on unresolved inquiries
  • Conducted research on billing issues and performed additional duties as required
  • Maintain and organize office filing systems, ensuring easy retrieval of documents and information.

Customer Support Specialist

XEROX (Capital One)
08.2012 - 07.2014
  • Responded to inbound calls and emails, offering friendly and helpful customer service
  • Conducted data entry for customer accounts and transactions
  • Successfully sold products and services while attending team meetings
  • Established and maintained positive customer relationships.

Customer Support Specialist

XEROX (USAA)
11.2009 - 04.2011
  • Provided quality service to customers, processing various requests and transactions
  • Cross-sold USAA financial products to build customer relationships
  • Ensured operational efficiency while limiting fraud exposure.

Customer Support Specialist

ACS (Sprint)
05.2008 - 11.2009
  • Offered empathetic and courteous customer service, resolving issues in accordance with Sprint protocols
  • Provided inbound/outbound telephone support, troubleshooting technical issues, and selling products
  • Communicated effectively via email and phone, maintaining professionalism.

Technical Support Representative

Dish Network
10.2007 - 05.2008
  • Delivered quality technical support to establish long-term customer relationships
  • Assisted customers with product features, installation, setup, and troubleshooting
  • Utilized computer applications to process inquiries and maintain performance standards.

Education

B.Sc. - Science

BS - Computer Science (119 Credits – in process)

Skills

  • Excellent communication and presentation skills
  • Strong time management and organizational abilities
  • Proficient in critical thinking and analytical research
  • Dedicated to ensuring customer satisfaction
  • Active listener with empathy and patience
  • Skilled in problem-solving and time management
  • Detail-oriented and proficient in Office 365 applications (Microsoft Excel, Word)

Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Certification

  • Two-year Software Diploma in Computer Science
  • Oracle Certified Associate (OCA)
  • Completed CCNA Course

Additional Information

Completed Oracle projects as a Jr. DBA for AT&T and Frontier

References

Available upon request

Languages

English
Full Professional
Urdu
Full Professional
Hindi
Professional Working

Timeline

Customer Service Representative IV/ Office Support

HCTRA (Harris County Toll Road Authority)
07.2014 - Current

Customer Support Specialist

XEROX (Capital One)
08.2012 - 07.2014

Customer Support Specialist

XEROX (USAA)
11.2009 - 04.2011

Customer Support Specialist

ACS (Sprint)
05.2008 - 11.2009

Technical Support Representative

Dish Network
10.2007 - 05.2008

B.Sc. - Science

BS - Computer Science (119 Credits – in process)

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Farhan Burney