Farhana Abedin
Queens
Summary
Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.
Overview
6
6
years of professional experience
Work History
Shift Supervisor Trainee
CVS Pharmacy
Ozone Park
08.2023 - Current
- Supervised daily operations and maintained store standards for customer satisfaction.
- Trained new staff on procedures and best practices for efficiency.
- Managed inventory levels and assisted in stock replenishment processes.
- Assisted in merchandising efforts to enhance product visibility and accessibility.
Hotel Front Desk Clerk
Quality Inn
Jamaica
12.2024 - 05.2025
- Welcomed guests and managed check-in and check-out processes efficiently.
- Handled guest inquiries and resolved complaints with professionalism and empathy.
- Processed payments using hotel management software accurately and promptly.
- Assisted with room reservations, changes and cancellations.
- Maintained daily records of room availability and rates.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Issued room keys and escort instructions to bellhops.
- Processed daily reconciliation reports using accounting software and spreadsheets.
- Maintained organized documentation for audits and compliance reviews.
Pharmacy Service Associate
CVS Pharmacy
Astoria
04.2021 - 08.2023
- Assisted customers with prescription inquiries and medication information.
- Managed inventory levels and organized stock in pharmacy area.
- Processed prescription orders accurately and efficiently for customers.
- Educated patients on proper medication usage and side effects.
- Maintained cleanliness and organization of pharmacy workspace daily.
- Handled customer complaints with empathy and professionalism to ensure satisfaction.
Office Clerk
Global Driving School
Queens
06.2020 - 01.2021
- Managed student enrollment processes and maintained accurate records.
- Assisted with scheduling and coordinating driving lessons for students.
- Answered phone calls and provided information to potential clients.
Receptionist
The Standard
Manhattan
04.2019 - 03.2020
- Greeted and assisted guests with check-in and inquiries.
- Managed multi-line phone system, directing calls to appropriate departments.
- Maintained organized reception area, ensuring cleanliness and professionalism.
- Provided information about hotel amenities and local attractions to guests.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
Education
BBA - Human Resources Management
International Islamic University Chittagong
Chittagong , Bangladesh 03.2021 - 09.2014
Skills
- Employee training
- Inventory management
- Customer service
- Visual merchandising
- Payment processing
- Time management
- Staff supervision
- Record keeping
- Team management
- Waste reduction
- Goal oriented
- Verbal and written communication
- Attention to detail
- Inventory control
Languages
English
Full Professional
Bengali
Full Professional
Hindi
Elementary
References
References available upon request.
Timeline
Hotel Front Desk Clerk
Quality Inn
12.2024 - 05.2025
Shift Supervisor Trainee
CVS Pharmacy
08.2023 - Current
Pharmacy Service Associate
CVS Pharmacy
04.2021 - 08.2023
BBA - Human Resources Management
International Islamic University Chittagong
03.2021 - 09.2014
Office Clerk
Global Driving School
06.2020 - 01.2021
Receptionist
The Standard
04.2019 - 03.2020