Santanna Ellis
Montgomery,AL
Summary
Dynamic and results-driven professional with extensive experience in team management and employee training at Burger King. Proven track record in enhancing customer satisfaction and operational efficiency. Skilled in effective leadership and financial management, fostering a motivated workforce while achieving store goals. Committed to continuous improvement and staff development.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Supervisor Trainee
KFC Restaurant
Montgomery, AL
06.2025 - Current
- Delivered prompt service to improve customer satisfaction.
- Collaborated with the management team to set targets and develop strategies for meeting store goals.
- Mentored junior employees, fostering professional growth and improved performance.
- Conducted comprehensive training sessions for new hires, ensuring seamless integration into the team.
- Coordinated with other supervisors to ensure smooth operations across all shifts.
Assistant Manager
Burger King
Montgomery, AL
07.2022 - 04.2025
- Oversaw daily activities to ensure performance standards were met.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Cashier
Home Depot
Montgomery, AL
04.2022 - 07.2022
- Delivered prompt service to improve customer satisfaction.
- Collaborated with the management team to set targets and develop strategies for meeting store goals.
- Mentored junior employees, fostering professional growth and improved performance.
- Conducted comprehensive training sessions for new hires, ensuring seamless integration into the team.
- Coordinated with other supervisors to ensure smooth operations across all shifts.
Education
GED - Basic Study
Trenholm
Montgomery, AL08.2008
Skills
- Effective leadership
- Motivational skills
- Team management
- Employee training
- Staff scheduling
- Supply ordering
- Customer service
- Attention to detail
- Goal oriented
- Verbal and written communication
- Decision-making
- Relationship building
- Training and mentoring
- Team building
- Employee motivation
- Coaching and mentoring
- Operations management
- Policy and procedure development
- Payroll processing
- Staff management
- Task delegation
- Processes and procedures
- Quality control
- Documentation and reporting
- Inventory control
- Workflow management
- Employee development
- Staff development
- Schedule development
- Financial management
Certification
Servsafe Certified
Timeline
Shift Supervisor Trainee
KFC Restaurant
06.2025 - Current
Assistant Manager
Burger King
07.2022 - 04.2025
Cashier
Home Depot
04.2022 - 07.2022
GED - Basic Study
Trenholm