Marice Johnson
Lewisville,TX
Summary
My strong communication and leadership skills, coupled with a focus on quality control and customer satisfaction, have consistently improved operational efficiencies and team dynamics across roles.Bringing hardworking nature, clean driving record and solid work history in transportation positions. Proficient in operating Type trucks and Type trailers, as well as loading, securing and unloading products with maximum efficiency. Well-organized and knowledgeable in meeting customer needs, coordinating paperwork, and meeting company objectives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Shift Supervisor Trainee
CVS Pharmacy
03.2020 - 08.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Lead Machine Operator
American Textiles
04.2016 - 05.2020
- Enhanced overall equipment effectiveness by implementing lean manufacturing principles within the production area.
- Played a key role in meeting daily production targets consistently by efficiently managing machine operations.
- Supported continuous improvement initiatives by proactively identifying areas of potential improvement within the production process.
- Ensured consistent product quality by calibrating machines according to specifications and guidelines.
- Streamlined workflow processes through effective communication with supervisors, engineers, and other team members.
Phlebotomist
CSL Plasma Center
07.2013 - 02.2016
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
Delivery Driver
DoorDash
09.2019 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Delivery Driver
Lyft And Uber
04.2019 - Current
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
Education
Class A CDL
IMHT Career Center
Dallas TxMedical Laboratory Science
Everest College
Dallas, TX04.2016
South Oakcliff High School
Dallas Tx 06.2013
Skills
- Effective leadership
- Motivational skills
- Team management
- Employee training
- Staff scheduling
- Customer service
- Attention to detail
- Goal oriented
- Verbal and written communication
- Decision-making
- Quality control
Certification
- State Driver's License
- Basic Life Support Certification (BLS)
- Licensed Phlebotomist - State Department of Health Services.
- Entry-Level Driver Training Certification (ELDT) – Federal Motor Carrier Safety Administration.
Timeline
Shift Supervisor Trainee
CVS Pharmacy
03.2020 - 08.2024
Delivery Driver
DoorDash
09.2019 - Current
Delivery Driver
Lyft And Uber
04.2019 - Current
Lead Machine Operator
American Textiles
04.2016 - 05.2020
Phlebotomist
CSL Plasma Center
07.2013 - 02.2016
Class A CDL
IMHT Career Center
Medical Laboratory Science
Everest College
South Oakcliff High School