Farhana B

Leading a team of 25 members as the Project Management lead providing end-to-end project management support, and workflow management.

Direct interaction with clients on project requirements and deadline negotiations.

Managing client escalations and work with the production unit for quick and best resolution.

Testing WFM tools and providing insights on process efficiencies.

Upskilling team members on handling different project scenarios.

Assisting end-to-end Production Specialists communicate with the clients.

Handling onsite workflow management.