FARHEEN SULTHANA
Pittsburgh,USA
Summary
A results‑driven HR professional with 10+ years of experience in people management, business development, and operational leadership, transitioning into a strategic Human Resources Manager role. Currently pursuing an M.S. in Human Resources to deepen expertise in HRM, Employee Relations, Performance Management, and Organizational Development. Proven track record in driving engagement, implementing HR policies, and aligning HR strategy with business goals to strengthen organizational performance and growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
HR Manager – IT Services & Solutions
Nine Softech
Hyderabad, India
08.2024 - 09.2025
- Drove HR–business alignment to improve workforce performance and operational results.
- Built talent development programs that strengthened skills and supported career growth.
- Led full‑cycle recruitment, improving hiring efficiency and securing top technical talent.
- Reduced compliance risk through consistent application of labor laws and policies.
- Solved complex workforce issues with data‑driven, employee‑centric solutions.
- Improved stakeholder communication and conflict resolution, reducing escalations.
Branch Manager – Immigration Consulting
Global Tree Overseas
Hyderabad, India
04.2020 - 11.2023
- Led branch HR operations, including recruitment, onboarding, performance reviews, and employee development.
- Drove engagement initiatives that boosted morale and reduced turnover by 30%.
- Implemented training programs that improved performance, skill development, and service quality.
- Resolved staff–client conflicts to maintain smooth operations and high satisfaction.
- Ensured full compliance with organizational policies and local labor laws.
- Delivered monthly reports on performance, productivity, and employee satisfaction.
Territory Manager – Business Operations
Opulentus – The Visa Company
Hyderabad, India
12.2018 - 03.2020
- Managed recruitment and performance management for the sales team, setting objectives, coaching, and driving results.
- Boosted team performance by 15% through targeted motivation and retention strategies.
- Facilitated onboarding, training, and performance reviews to strengthen team capability.
- Improved engagement by establishing clear communication channels and team‑building initiatives.
- Partnered with senior leadership to refine HR policies and procedures, enhancing internal communication and collaboration.
Team Manager
Competent Carriers
Hyderabad, India
05.2017 - 11.2018
- Oversaw employee performance to ensure adherence to company policies and service standards.
- Managed conflict resolution and staff concerns, maintaining a positive, productive team environment.
- Delivered training on policies, compliance, and job‑specific skills to strengthen team readiness.
- Supported HR functions including onboarding, documentation, and compliance checks.
Team Lead
Abroad Edu Services
Hyderabad, India
05.2014 - 03.2017
- Led a team delivering client services, ensuring full compliance with immigration laws and timely documentation.
- Managed staff performance, training, and adherence to operational standards.
- Resolved staff–client issues to maintain smooth operations and high‑quality service delivery.
Education
Master of Science - Human Resources
La Roche University
Pittsburgh, PAMaster of Business Administration - undefined
Kakatiya University
Warangal, IndiaSkills
- Talent Acquisition & Onboarding
- HR Operations Management
- Organizational Development & Workforce Planning
- Employee Engagement & Retention Strategies
- Leadership Development & Coaching
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Excellent Communication & Negotiation Skills
- Employee Relations & Conflict Management
- Performance Management & Appraisal Systems
- Training & Development Programs
- Compliance with Labor Laws & Regulations
- Succession Planning & Workforce Development
Certification
- Branch Manager of the Year – 2022
- Best Team Performer – 2020 & 2021
LANGUAGES
English – Advanced
Hindi – Advanced
Urdu – Advanced
Telugu – Intermediate
Interests
- I enjoy cooking for friends and family gatherings
- Volunteering at community kitchens and food-related charities
Timeline
HR Manager – IT Services & Solutions
Nine Softech
08.2024 - 09.2025
Branch Manager – Immigration Consulting
Global Tree Overseas
04.2020 - 11.2023
Territory Manager – Business Operations
Opulentus – The Visa Company
12.2018 - 03.2020
Team Manager
Competent Carriers
05.2017 - 11.2018
Team Lead
Abroad Edu Services
05.2014 - 03.2017
Master of Business Administration - undefined
Kakatiya University
Master of Science - Human Resources
La Roche University
ADDITIONAL INFORMATION
Authorized to work in the U.S. on F-1 status (eligible for OPT as applicable)
Work Preference
Job Search Status
Not actively lookingWork Type
Full TimeLocation Preference
HybridSalary Range
$150000/yr - $200000/yrBranch Manager of the Year – 2022 ★ Best Team Performer – 2020 & 2021
Global Tree Overseas — Recognized for outstanding leadership and performance.
Global Tree Overseas — Awarded for consistently exceeding team and business targets.