Summary
Overview
Work History
Education
Skills
Timeline
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Fariba Zahory

Ashburn,VA

Summary

Detail-oriented specialist with a decade of experience in telecommunications, systems operations, and technical support. Expert in troubleshooting, system maintenance, and process documentation, consistently ensuring optimal performance in high-availability settings.

Overview

11
11
years of professional experience

Work History

National Account Manager

Cogent Communications
09.2024 - Current
  • Managed enterprise client accounts by overseeing renewals, service activations, and technical quoting.
  • Coordinated fiber builds and troubleshooting efforts in partnership with engineering and real estate teams.
  • Ensured SLA-backed delivery through diligent tracking of system provisioning progress.
  • Created comprehensive documentation to support operational transparency and efficiency.
  • Escalated critical technical issues promptly to maintain service quality.
  • Communicated effectively with stakeholders regarding technical solutions and requirements.
  • Delivered high-bandwidth internet and optical wave solutions tailored to client specifications.
  • Streamlined service deployment processes through collaborative efforts across departments.

Assistant Manager

Verizon Wireless
12.2019 - 09.2024
  • Managed daily operations by addressing technical device issues and optimizing system performance.
  • Coordinated rollout of new IT applications, delivering training to staff at busy locations.
  • Conducted regular system checks and maintained documentation for operational standard compliance.
  • Worked alongside support teams to resolve escalated client concerns, boosting overall system reliability.

Sales Representative/ Experience Specialist

Verizon Wireless
07.2014 - 11.2019
  • Facilitated client training sessions on device features, usage, and troubleshooting strategies.
  • Provided technical support for device setups and account activations, ensuring prompt resolution.
  • Documented customer concerns and coordinated escalations with back-end support teams.
  • Managed accurate system activations and data plans within fast-paced sales settings.
  • Achieved performance targets consistently while enhancing overall customer satisfaction.

Education

High School Diploma -

Park View High School
Sterling, VA

Skills

  • Troubleshooting expertise
  • Technical reporting skills
  • Backup strategies and maintenance
  • Process enhancement and testing

Timeline

National Account Manager

Cogent Communications
09.2024 - Current

Assistant Manager

Verizon Wireless
12.2019 - 09.2024

Sales Representative/ Experience Specialist

Verizon Wireless
07.2014 - 11.2019

High School Diploma -

Park View High School

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Fariba Zahory