Farid Benjelloun
Jason Deli
Dublin,OH
1
Language
1
Certification
25
years of professional experience
Dynamic professional with a solid background in customer service and staff management. Known for fostering teamwork and improving service quality, contributing to increased customer loyalty and satisfaction.
Work History
Food Service Worker
1 Month- Managed daily food preparation and service operations to ensure quality and efficiency.
- Trained new staff on food safety standards and operational procedures.
- Enhanced customer satisfaction through effective communication and timely service delivery.
- Oversaw inventory management, ensuring proper stock levels and minimizing waste.
Barista
5 Months- Delivered exceptional customer service in high-volume environment, ensuring satisfaction and loyalty.
- Operated espresso machines and brewing equipment to prepare beverages according to established standards.
- Trained new baristas on beverage preparation techniques and customer engagement best practices.
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
Personal Shopper
2 Months- Curated personalized shopping experiences based on member preferences and product availability.
- Provided expert advice on product selection, enhancing customer satisfaction and loyalty.
- Collaborated with team members to optimize product displays and improve customer engagement.
- Utilized inventory management systems to track stock levels and ensure timely replenishment of items.
Retail Sales Associate
5 Years 2 Months- Developed and maintained strong customer relationships to enhance shopping experience.
- Implemented visual merchandising strategies to improve product visibility and drive sales.
- Trained new employees on sales techniques, product knowledge, and customer service standards.
- Assisted in inventory management, ensuring optimal stock levels and product availability.
- Analyzed customer feedback to identify areas for service improvement and implement changes.
- Greeted customers and helped with product questions, selections, and purchases.
Head Waiter
5 Years 2 Months- Supervised dining room operations, ensuring exceptional guest experiences and service quality.
- Trained and mentored junior staff on menu knowledge and customer service standards.
- Coordinated food delivery with kitchen staff to optimize timing and presentation for guests.
- Developed and implemented strategies to enhance table turnover rates during peak hours.
- Resolved customer complaints effectively, fostering positive relationships and repeat business.
- Monitored staff performance, providing feedback to improve service efficiency and teamwork dynamics.
- Trained staff members on use of POS system.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervised server staff and simultaneously served personal section of tables.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Greeted new customers, discussed specials, and took drink orders.
Assistant Manager
5 Years 2 Months- Supervised daily operations to ensure efficient service and high customer satisfaction.
- Trained and mentored staff on best practices in food safety and customer service standards.
- Coordinated staff schedules to maintain adequate coverage during peak hours, enhancing operational flow.
- Analyzed customer feedback to identify areas for improvement, driving enhancements in menu offerings and service delivery.
- Led regular team meetings to foster communication, resolve issues, and promote a collaborative work environment.
- Implemented new point-of-sale technology, streamlining order processing and improving transaction accuracy.
- Supervised all areas of the restaurant to keep it clean and well-maintained.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
Host
7 Years 3 Months- Managed reservations, optimizing table turnover and guest experience during peak hours.
- Greeted and seated guests, ensuring welcoming atmosphere and smooth flow of service.
- Coordinated with kitchen staff to communicate special requests and dietary restrictions efficiently.
- Trained new hosts on customer service best practices and restaurant policies for consistency.
Bartender
5 Years- Crafted and served authentic Moroccan cocktails, enhancing guest experience through personalized service.
- Managed bar inventory, ensuring optimal stock levels and minimizing waste.
- Trained new bartenders on menu items, techniques, and customer service standards.
- Developed signature drinks, incorporating seasonal ingredients to attract repeat patrons.
- Monitored compliance with health and safety regulations in beverage preparation and service areas.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Boosted beverage sales, designing and promoting a a range of signature cocktails.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
Office Administrative Assistant
4 Years- Developed and implemented efficient filing systems to improve overall office workflow and productivity.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Oversaw maintenance of office equipment, coordinating repairs to minimize downtime and operational disruptions.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assisted coworkers and staff members with special tasks on a daily basis.
Education
No Degree - Sociology
GED
Skills
Food safety compliance
Customer service
Shift management
Employee scheduling
Staff training
Food safety standards
Multitasking
Adaptability
Attention to detail
Customer engagement
Problem-solving
Teamwork and collaboration
Planning and coordination
Quick learner
Collaboration
Positive attitude
Collaboration and teamwork
Certification
- ServSafe Food Handler Training - June 20, 2026
- ServSafe Alcohol Training - July 6, 2026
Languages
Spanish
Native or Bilingual
Timeline
Food Service Worker
Jason Deli
05.2026 - 06.2026Read More
Barista
Starbucks
09.2025 - 02.2026Read More
Personal Shopper
Sam's Club
07.2025 - 09.2025Read More
Retail Sales Associate
Golden Gate Emporium
05.2020 - 07.2025Read More
Head Waiter
Imperial Fez Mediterranean Restaurant & Lounge
03.2020 - 05.2025Read More
Assistant Manager
Imperial Fez Mediterranean Restaurant & Lounge
03.2020 - 05.2025Read More
Host
Imperial Fez Moroccan Restaurant
12.2012 - 03.2020Read More
Bartender
Imperial Fez Moroccan Restaurant
02.2006 - 02.2011Read More
Office Administrative Assistant
Imperial Fez Moroccan Restaurant
01.2001 - 01.2005Read More
Oglethorpe University
No Degree from Sociology
Read More
Atlanta Technical College
GED
Read More