Farid Soto
Fort Worth,TX
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented and adaptable leader with analytical approach to business planning and day-to-day problem-solving.
Overview
10
10
years of professional experience
Work History
Manager
PSCU/COOP Solutions
08.2022 - Current
- During my first year of working with COOP, I was able to acquire every needed skill like Member services, Dispute, Fraud, Online Banking, Lending etc, and was put in lead positions like training new hires and be used as a lead example for side by sides with executives from other departments, before coming into management.
- During my first year of management review, I was able to achieve success with the company by exceeding expectations with my team of 19 agents to ensure business levels and business expectations were being met.
- Managed and motivated employees to be productive and engaged in work.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Store Manager
Dallas Powersports
09.2020 - 06.2022
- Answered incoming telephone calls with professional and knowledgeable responses
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Facilitated monthly and quarterly physical inventory counts
- Explained information about the quality, value and style of products to Influence customer buying decisions
- Provided expert product and service information
- Served as a customer service team lead by enforcing adherence to company policies, answering coworkers' questions and training new personnel
- Worked flexible schedules to accommodate changing customer levels
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Input sales and all other relevant information into database
- Mitigated risk exposure for the company by adhering to established credit policies and underwriting guidelines when processing loan applications.
- Supported internal audits as required by providing documentation, insights, or clarifications on specific financing operation processes.
- Delivered consistent results under high-pressure situations, prioritizing tasks and utilizing strong problem-solving skills to navigate challenges.
- Managed and motivated employees to be productive and engaged in work.
Store Lead Representative
DFWSCOOTERSANDATVS
06.2014 - 10.2019
- Exceeded sales goals and improve profitability by aligning sales strategies and business plans
- Demonstrated ability to communicate present and influence credibly and effectively at all levels
- Promoted high customer satisfaction by resolving problems
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Answered inbound calls, chats, emails to facilitate customer service
- Mentored new employees on procedures and policies to maximize team performance
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives
- Led training sessions for new employees, fostering a supportive learning environment that facilitated rapid skill development.
- Streamlined store operations for increased efficiency and productivity through effective delegation of tasks.
Education
DIPLOMA -
Arlington High School
01.2017
Skills
- Superb management skills
- Team Leadership
- Project managing
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Strategic Planning
- Cross-Functional Teamwork
- Customer Relationship Management (CRM)
- Performance Management
Resources
Store Manager for Dallas Powersports: Waqas - 972-400-0966
Executive Manager for COOP Solutions: Sonya Lorenz - 909-697-7848
Timeline
Manager
PSCU/COOP Solutions
08.2022 - Current
Store Manager
Dallas Powersports
09.2020 - 06.2022
Store Lead Representative
DFWSCOOTERSANDATVS
06.2014 - 10.2019
DIPLOMA -
Arlington High School
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