Farida Sadrud Din

Inbound/outbound customer online loan processing center. Responsibilities included; outbound calls to customers online loan applications; check eligibility, to finalize the loan process. Accessed multiple apps to facilitate the customer's qualifications, that is income based and state regulated. Completed the underwriting of loan for approval.

Responsibility consisted of pleasantly greeting our customers; processing the car rentals; upselling Hertz products, transporting vehicles and customers when needed to other facilities; and maintaining vehicles in preparation of future rentals.

Handled 100-150 inbound call from customers with pre-sales support inquiries, after-sales support issues, technical questions about products, and cross-selling Dyson products and services to existing customers. Build rapport with each customer, while delivering an outstanding customer experience.

• Trouble shoot customer issues.
• Achieved effective and timely resolution of customer's inquiries.
• Tracked warranty parts and repairs by documenting in system
• Maintained customer's account in data base and performed.