Antoine Petty
Phoenix,AZ
Summary
Hardworking self-starter with over 10 years experience creating unforgettable customer service experiences as a supervisor for a Call Center Highly personable quick learner proficient in Microsoft Office and experienced in multi-tasking.
Overview
10
10
years of professional experience
Work History
Office Manager
Direct Satelite Communications, LLC
Phoenix, AZ
12.2016 - 06.2017
Updated departmental standard operating procedures and database to accurately reflect the current practices. Identified and resolved system and account issues. Assisted with payroll preparation and entered data into cumulative payroll document.
Supervisor
Empereon Constar
Phoenix, AZ
03.2016 - 12.2016
Reporting to the Operations Manager, responsible for supervising and coordinating the activities of a team of 18 to 20 call center agents. Manage by providing guidance, direction and support to agents, including setting performance standards and monitoring performance; available when an agent appears to need assistance. Identify the developmental needs of agents; couch, mentor, and help agents to improve their knowledge or skills; provided effective opportunities for agent feedback.
Telemarketing
Political Call Center
Mesa, AZ
02.2014 - 03.2015
Answer
inquiries and obtain information for general public, customers,
visitors,and other interested parties. Provide information
regarding activities; location of departments, offices, and
employees within organization.
Office Manager
National Church of the African People of Love
Grand Rapids, MI
06.2007 - 09.2013
Answer
Inquiries And Obtain Information For General Public, Customers,
Provide Information Regarding Activities Conducted
At
Establishment and locations. Organize information and prepare reports for CEO, clients and others; relay information to and from CEO and direct reports. Maintain records for reference and tracking purposes.
Education
Associate of Arts - Business Management
Loop City College
1983
Associate of Arts - Political Science
Michigan College
1986
Skills
- Team management
- Conflict resolution techniques
- Management of remote employees
- Focused on customer satisfaction
- Persuasive
- Skilled multi-tasker
- Scheduling
- Training and development
- Certified in 10-key
- Time management
- Microsoft Office proficiency
- Self-directed
- Excellent communication skills
- Computer-savvy
- Strong problem solver
- Customer service-oriented
Timeline
Office Manager
Direct Satelite Communications, LLC
12.2016 - 06.2017
Supervisor
Empereon Constar
03.2016 - 12.2016
Telemarketing
Political Call Center
02.2014 - 03.2015
Office Manager
National Church of the African People of Love
06.2007 - 09.2013
Associate of Arts - Business Management
Loop City College
Associate of Arts - Political Science
Michigan College
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