Faridah Hamza
Portland,Oregon
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender / Wine Specialist
Nest and Vine
08.2025 - Current
- Provide knowledgeable and friendly beverage service, specializing in wine recommendations and pairings.
- Pour, serve, and present wines with proper technique while educating guests on flavor profiles, regions, and varietals.
- Maintain a clean and organized bar area, ensuring compliance with OLCC standards and safety guidelines.
- Manage POS transactions efficiently, including tabs, cash handling, and closing procedures.
- Assist in inventory management, restocking, and monitoring wine levels to support smooth bar operations.
- Developed rapport with regular customers, fostering a welcoming atmosphere that encouraged repeat visits.
Server
Din Tai Fung
12.2024 - Current
- Greet and seat guests, ensuring a welcoming first impression.
- Take accurate orders and offer recommendations based on preferences.
- Serve food and beverages efficiently, maintaining high-quality standards.
- Collaborate with kitchen staff and servers during peak hours.
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Trained new staff on menu items, service standards, and operational procedures to enhance team performance.
Customer Service & Promotions
IKEA
05.2024 - 10.2025
- Assisted customers with inquiries, issues, and product selection.
- Implemented promotional strategies to increase sales and brand awareness.
- Coordinated with team members to achieve store objectives.
- Consistently met personal and team performance goals.
Barista
Starbucks
04.2023 - 03.2024
- Prepared and served high-quality beverages according to standard recipes.
- Maintained cleanliness and organization of workstations and equipment.
- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Operated espresso machines and grinders, ensuring optimal performance and quality control.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Learned special recipe items and seasonal offerings to best meet customer needs.
Sales Associate
Azara Boutique
10.2020 - 01.2023
- Delivered excellent customer service and support.
- Assisted in promotional activities to boost store visibility.
- Collaborated with team members to achieve daily goals.
Education
GED -
Portland Community College
Portland, ORAssociate of Science - Nursing
Portland Community College
Portland, OR03-2027
Skills
- Customer Service & Communication: Deliver excellent service and resolve issues professionally
- Teamwork & Collaboration: Thrive in team environments and foster positive workplace dynamics
- Promotions & Sales: Promote products effectively to increase visibility and drive revenue
- Time Management & Organization: Prioritize tasks to meet deadlines and maximize productivity
- Food & Beverage Knowledge
- POS Systems & Cash Handling
- Health & Safety Compliance
- Strong multitasking
- Outgoing personality
Certification
- Food Handler Certificate
- OLCC Permit
Timeline
Bartender / Wine Specialist
Nest and Vine
08.2025 - Current
Server
Din Tai Fung
12.2024 - Current
Customer Service & Promotions
IKEA
05.2024 - 10.2025
Barista
Starbucks
04.2023 - 03.2024
Sales Associate
Azara Boutique
10.2020 - 01.2023
GED -
Portland Community College
Associate of Science - Nursing
Portland Community College