Demirus Conley
Lafayette,LA
Summary
I am passionate about my work. I am very goal-oriented. I am very patient. I am very reliable, you can depend on me to get the job done on time. I am very "hard-working". I put a lot of effort into what I do and I do my best. I am an experienced and dedicated professional with a strong background in customer service, laundry, and housekeeping roles. Demonstrated ability to deliver exceptional customer service, resolve issues efficiently, and ensure customer satisfaction. Proficient in effective communication, problem-solving, and time management. Meticulous attention to detail in laundry and housekeeping tasks, maintaining cleanliness and organization to meet quality standards. Highly adaptable team player with a track record of success in dynamic work environments.
Overview
5
5
years of professional experience
Work History
Quickbooks Desktop Customer Service Specialist
Arise Virtual Solutions Inc (Contracting Company)
3450 Lakeside Drive Miramar, FL 33027 USA
01.2024 - Current
- Managed high call volume while maintaining a courteous and professional demeanor.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Assisted customers with troubleshooting QuickBooks software issues, including installation, setup, and usage guidance.
- Managed billing inquiries and processed payments, demonstrating strong attention to detail and accuracy.
- Proactively identified opportunities to upsell and cross-sell other QuickBooks products, resulting in increased sales and revenue.
- Maintained thorough documentation of customer interactions and resolutions in accordance with company guidelines.
- Generated leads and referrals through exemplary customer service and relationship-building efforts.
Tax Solutions Specialist- Seasonal Tax Expert
Sitel Inc. (Foundever)
1201 Demonbreun St, Ste 1240 Nashville, TN 37203
03.2024 - 04.2024
- Provided expert assistance to customers during tax season, guiding them through the tax filing process and addressing inquiries related to tax refunds, form submissions, and error corrections.
- Assisted customers in uploading essential tax documents such as W-2s, 1099s, and 1095-A forms, ensuring accurate and complete information for their tax return.
- Offered support in resolving errors on tax returns, filing extensions, and amending returns as needed, demonstrating proficiency in tax regulations and TurboTax software functionalities.
- Assisted customers in creating online IRS accounts and retrieving important information such as previous years’ Adjusted Gross Income (AGI) for filing purposes, facilitating smooth and efficient tax preparation.
- Helped customers navigate rejected tax returns, identifying and addressing issues to ensure successful submission and processing.
- Conducted screen sharing sessions to provide personalized assistance to customers using various devices, including mobile phones, Mac computers, and Windows PCs, ensuring a seamless user experience.
- Worked extended hours during peak periods, including tax day, providing uninterrupted support to customers and assisting them with filing accurate and timely tax returns.
- Demonstrated attention to detail and accuracy when entering information to ensure compliance with tax regulations and maximize eligible deductions and credits for customers.
Medicaid Transportation Coordinator
Omni Interactions Inc. (Contracting Client)
820 South Monaco Parkway #164. Denver, CO 80224
05.2023 - 09.2023
- Provided compassionate and efficient customer service to elderly individuals with Medicaid, assisting them in arranging transportation to essential appointments through SafeRide Health services.
- Facilitated the booking of rides with various transportation providers, including traditional medical transport services and rideshare platforms such as Uber and Lyft, ensuring timely and reliable transportation for clients.
- Assisted clients in navigating the use of Uber and Lyft for medical transportation purposes, including providing guidance on how to request rides, identifying the vehicle model, color, and driver’s name, and ensuring clients were ready for pickup within the allotted time window.
- Proactively communicated with clients to confirm ride details, address any concerns or special requirements, and provide reassurance and support throughout the transportation process.
- Managed scheduling changes and ride cancellations, promptly rebooking rides for clients who missed their scheduled transportation and maintaining clear and accurate records of all ride requests and updates.
- Demonstrated empathy, patience, and understanding when assisting elderly clients, recognizing the importance of their appointments and ensuring they felt supported and cared for during the transportation booking process.
- Collaborated with internal teams and external transportation partners to address any issues or challenges encountered during the booking or fulfillment of rides, striving to ensure a seamless and reliable service experience for clients.
Seasonal Tax Support Specialist
Omni Interactions, Inc
03.2023 - 04.2023
- Help customers by joining them on camera
- Find answers on how to use Tax Software
- Help customers by searching for answers using a quick search for knowledge base
- Use my unique search skills to help customers who need help logging in, finding files, helping with password issues, using the software and make money helping others get their tax refund.
Housekeeper/Laundry Aide
MAISON TECHE NURSING CENTER
10.2020 - 02.2021
- Kept patients' rooms neat and orderly with regular cleaning and supply restocking
- Disinfecting was mandatory
- Completed activities of daily living such as hair care, oral hygiene, and bathing
- Tracked conditions and behaviors, updated records, and immediately reported notable changes
- Changed curtains, deep cleaned furniture, changed bed linens, and organize resident's/patient's belongings
- Clean, folded, & organized resident's clothing
- All Laundry was to be clean & fabricated daily
- Health Care Provider
Someone Cares
03.2020 - 12.2020
- Evaluated patients based upon medical histories and in-depth interviews to determine appropriate actions for care
- Counseled patients in private and family sessions to better analyze behavior of individual and others involved
- Completed accurate work tasks by carefully reviewing every order
- Worked effectively with diverse team to accomplish daily objectives and meet long-term goals
- Assisted customers with sales and service needs
- Updated office files daily and kept records organized
- Helped team handle high-volume work by prioritizing tasks and organizing supplies.
Housekeeping Aide
Iberia Manor south
08.2019 - 03.2020
- Removed soiled sheets and towels and replaced with fresh items
- Eliminated cross-contamination in kitchen environments by keeping surfaces, appliances, and utensils clean
- Managed laundry for [Number]-member household, including clothing, rugs, and bedding
- Deep cleaned appliances such as refrigerators, ovens, and washers regularly
- Minimized infection and cross-contamination risks with proper sanitizing techniques
- Controlled housekeeping supplies such as trash bags and chemicals, as well as reusable linens and replacement bedding
- Maintained well-organized, presentable spaces with constant attention to detail.
Education
Graduate -
Jeanerette Senior High
Jeanerette, LA05.2019
CPR, CCEP -
Skills
- Louisiana
- Customer service, Time management, Communication skills, English, Microsoft word, Documentation review
- Leadership, Computer literacy, Experience, Schedule coordination, Deep Cleaning, Room cleaning, Math skills
- Technology skills, Problem solving skills, Patience, Emotional Intelligence
- Exceptional Customer Service: Demonstrated ability to deliver outstanding customer service, resolve issues promptly, and ensure customer satisfaction in fast-paced environments
- Effective Communication: Strong verbal and written communication skills, with the ability to articulate information clearly and professionally to customers, colleagues, and management
- Problem Solving: Proven track record of quickly identifying and resolving customer concerns, adapting to challenging situations, and finding innovative solutions to meet customer needs
- Team Collaboration: Strong team player with experience collaborating with colleagues to achieve common goals and deliver exceptional service to customers
Timeline
Tax Solutions Specialist- Seasonal Tax Expert
Sitel Inc. (Foundever)
03.2024 - 04.2024
Quickbooks Desktop Customer Service Specialist
Arise Virtual Solutions Inc (Contracting Company)
01.2024 - Current
Medicaid Transportation Coordinator
Omni Interactions Inc. (Contracting Client)
05.2023 - 09.2023
Seasonal Tax Support Specialist
Omni Interactions, Inc
03.2023 - 04.2023
Housekeeper/Laundry Aide
MAISON TECHE NURSING CENTER
10.2020 - 02.2021
Someone Cares
03.2020 - 12.2020
Housekeeping Aide
Iberia Manor south
08.2019 - 03.2020
Graduate -
Jeanerette Senior High