Fariha Rahman

Zales – Jewelry Consultant Supervisor(May 2026 – Present)
• Educate customers on diamonds, jewelry, and craftsmanship.
• Meet sales goals through product recommendations, financing, and protection plans.
• Process transactions and repair/service drop-offs.
• Open/close store, manage security, registers, safe, and bank deposits.
• Supervise staff, delegate tasks, and maintain merchandising standards.

• Resolved complex guest inquiries and processed high-volume returns at the service desk while ensuring strict policy compliance.
• Maintained facility excellence by executing regular cleaning cycles and safety protocols to ensure a welcoming store environment.
• Optimized 'Order Pickup' and 'Shipt' operations by fulfilling digital orders accurately within strict time-to-guest goals.
• Increased brand loyalty by promoting Target Circle and RedCard programs to consistently meet or exceed enrollment goals.

• Provide expert advice on computers, peripherals, software, and other tech products.
• Promote and sell additional services like data transfer, virus protection, and tech support contracts.
• Handle shipping and return package from UPS and Amazon.

• Assisted customers in locating items and resolving inquiries.
• Stocked shelves, maintained store cleanliness, and conducted inventory cycle counts.
• Managed Direct-Store Deliveries (DSD) for incoming vendors.
• Organized and scanned pharmacy files, dispensing medications accurately while following protocols.

• Provided a welcoming and hospitable experience for guests.
• Managed check-in processes, verified documents, and granted travel access.
• Assisted guests with inquiries and resolved issues efficiently.

• Managed customer checkout and MoneyGram/Money Orders.
• Assist customers with the self-checkout process.
• Maintained a friendly atmosphere.
• Fulfilled refunds and exchanges.