Farkhunda Qasim
San Jose,CA
Summary
Skilled community and social service specialist with solid history of success in promoting activism, leading program operations, and garnering grass-roots support. Focused on speaking out against problems and teaching young people important world-changing skills.
Overview
5
5
years of professional experience
Work History
Housing Coordinator
Housing Choices And Affordable Communities
San Jose, California
2024.01 - Current
- Assessed tenant eligibility for housing assistance programs based on established criteria.
- Maintained accurate records and documented client data in company databases.
- Coordinated tenant move-in and move-out activities including inspections, paperwork processing, and related tasks.
- Made referrals to utilize community resources for resident's needs.
- Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
- Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
- Organized and maintained accurate records of housing contracts, leases, and rental agreements.
- Maintained positive relationships with landlords by responding promptly to inquiries or complaints.
Case Manager
Public Consulting Group, Inc.
El Cajon, California
2022.01 - 2023.12
- Utilized case management software and databases for efficient information tracking.
- Assisted individuals with eligibility for available benefits.
- Maintained accurate case records and documentation according to agency guidelines.
- Attended court hearings as a representative of the organization when needed.
- Monitored client progress through regular follow-ups and case reviews.
- Managed caseloads effectively, ensuring timely documentation and reporting.
Manager's Assistant
Amazon.Inc
San Diego, California
2020.01 - 2021.11
- Reviewed emails daily to prioritize tasks for the manager's attention.
- Responded to customer issues to provide immediate resolution and improve retention.
- Handled incoming calls and directed callers to appropriate department or employee.
- Ensured compliance with company policies regarding confidentiality of sensitive information.
Education
Associate of Science - Nursing
Mission College
Santa Clara, CA2024-02
Associate of Science -
Grossmont College
El Cajon, CA2021-01
Skills
- Basic life support
- Case management
- Effective communication
- Affordable Housing Knowledge
- Social services
- Organizational skills
- Attention to detail
- Adaptability
- Time management
- Interpersonal skills
Languages
English
Professional
Persian
Professional
Dari
Professional
Hindi
Professional
Urdu
Professional
Timeline
Housing Coordinator
Housing Choices And Affordable Communities
2024.01 - Current
Case Manager
Public Consulting Group, Inc.
2022.01 - 2023.12
Manager's Assistant
Amazon.Inc
2020.01 - 2021.11
Associate of Science - Nursing
Mission College
Associate of Science -
Grossmont College