Farmouth Dessin
Union,US
Summary
Motivated IT professional with a strong academic background in database management, networking, and cybersecurity. Proficient in SQL Server, MySQL, and Linux/Ubuntu, with a commitment to continuous learning and skill development. Currently expanding technical expertise through CompTIA Security+, AWS, Microsoft, and SQL certifications. Strong analytical and problem-solving skills, with a keen interest in applying knowledge to real-world IT environments, particularly in cybersecurity and database management.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Medicare Analyst A/R
Horizon BCBSNJ
06.2008 - Current
⬧ Developed training documentation to enhance system workflows, improve operational efficiency, and ensure accurate account adjustments and reconciliation processes.
⬧ Conducted data analysis and performance reporting to identify trends, implement process improvements, and monitor refund processing and account discrepancies.
⬧ Assisted in inventory management, expense tracking, and corrective action planning to address billing errors, payment reconciliations, and refund resolutions.
⬧ Facilitated cross-functional team meetings to align training programs with business strategies and standardize reconciliation and refund procedures.
⬧ Resolved escalated system and customer issues, tracked problem logs (P-Logs), and implemented corrective actions, ensuring accurate account adjustments and dispute resolutions
Education
Bachelor of Science - Information Technology
New Jersey Institute of Technology
Newark, NJ08.2024
Associate Degree - Science
Union County College
Cranford, NJ07.2018
Skills
- Window, Windows Excel, Microsoft Visio
- Linux OS, Ubuntu
- Cloud computing
- SQL Server, MySQL, PhpMyAdmin
- NCompass
- ServiceNow
- Web Development, HTML, CSS, JavaScript
- Network Security
- System Administration
- Data Analysis
- System Integration
- System Documentation
- GitHub
- Project Management
- Problem Solving, Team Leadership, Client Development, Training Development Effective written communication, Verbal communication
Certification
- AWS Certified Cloud Practitioner (CLF-C02), AWS, 07/01/25
- Microsoft 365 Certified: Fundamentals, Microsoft, 07/01/25
- Microsoft Certified: Azure Database Administrator Associate, Microsoft, 07/01/25
- CompTIA A+ (Core 1 & Core 2), CompTIA, 07/01/25
- Cybersecurity Fundamentals, IBM, 07/01/25
- Workflow Specialist Certificate, Asana, 07/01/25
Timeline
Medicare Analyst A/R
Horizon BCBSNJ
06.2008 - Current
Associate Degree - Science
Union County College
Bachelor of Science - Information Technology
New Jersey Institute of Technology
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