Farnaz Arman
West Jordan
Summary
Dedicated Financial Service Representative with hands-on experience helping members find the right banking solutions. From opening new accounts and processing loans to educating clients on financial products, I focus on building real trust and making every interaction count. I take pride in delivering accurate, compliant service while keeping member satisfaction at the heart of everything I do. My goal is to support the credit union’s mission by helping people feel more confident and empowered in their financial journey.
Overview
7
7
years of professional experience
Work History
Financial Service Representative
Mountain America Credit Union
08.2022 - 05.2025
- Helped members find the right financial solutions by opening new accounts, processing loans, and explaining products in a clear, friendly way
- Built strong relationships with members by being dependable, patient, and genuinely focused on their needs
- Consistently met performance goals while staying accurate and following all compliance guidelines
- Took time to educate members, empowering them to make confident financial decisions
Assistant Manager
Wasatch Family Therapy
02.2020 - 08.2022
- Managed clerical tasks including filing, mailing, and answering phones
- Welcomed and assisted clients, vendors, and visitors
- Handled mail distribution and signed for deliveries
- Coordinated meetings and arranged refreshments
- Supported directors with administrative needs
- Set up new client accounts and managed billing follow-ups
- Edited and uploaded blog content to the company website
Teller
America First Credit Union
11.2018 - 02.2020
- Promoted bank products by addressing customer needs and highlighting relevant services
- Directed clients to appropriate representatives for tailored support
- Reconciled cash drawer and processed loan payments with accuracy
- Maintained cash levels and handled excess or damaged currency per policy
Education
High School Diploma -
Hillcrest High School
Midvale, UT06-2016
Associate of Science - General Studies
Salt Lake Community College
West Jordan, UT05-2020
Bachelor of Science - Business
Utah Valley University
Orem, UT05-2028
Skills
- Bilingual
- SVP
- CRV
- TellerView
- POS system trained
- Epic System
- Trex System
- InBranch
- TrueChecks
- CRM
- MyOutcomes
- Symitar
- ALPS
- NMLS
Languages
English
Farsi
Timeline
Financial Service Representative
Mountain America Credit Union
08.2022 - 05.2025
Assistant Manager
Wasatch Family Therapy
02.2020 - 08.2022
Teller
America First Credit Union
11.2018 - 02.2020
High School Diploma -
Hillcrest High School
Associate of Science - General Studies
Salt Lake Community College
Bachelor of Science - Business
Utah Valley University
Awards
- Employee Of the Month
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