Jael Mondragon Avalos
Cloverdale,OR
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Experienced with bilingual customer service, focusing on resolving customer issues effectively. Utilizes communication skills to enhance client interactions and satisfaction.
Offering excellent interpersonal and organizational abilities, eager to learn and grow in a hospitality environment. Ability to quickly grasp new concepts and apply them effectively.
Overview
5
5
years of professional experience
Work History
Financial Service Representative
Fibre Federal Credit Union
Tillamook, OR
04.2025 - Current
- Collaborated with teams to streamline processes and improve operational efficiency.
- Educate members on financial literacy and credit management.
- Successfully managed a diverse range of client accounts while maintaining strict adherence to regulatory guidelines.
- Provided exceptional customer service, consistently resolving complex issues promptly and effectively.
- Collaborated with teams to develop innovative financial products tailored to diverse client needs.
- Increased client satisfaction by providing comprehensive financial advice and personalized strategies.
- Developed and maintained strong relationships with clients to maximize satisfaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Restaurant Server/Cashier Team Lead
Ben Johnson
Pacific City, OR
03.2021 - Current
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Restaurant Hostess
Steven Howard
Pacific City, OR
06.2024 - 04.2025
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Education
No Degree - Business Administration And Management
Tillamook Bay Community College
Tillamook, OR06-2026
Skills
- Bilingual (Spanish/English)
- Exceptional Customer Service
- Relationship building
- Punctual and reliable
- Flexible schedule
- Team leadership
- Strong multitasking
- Positive attitude
- Active learning
- Cash register operation
- Financial services
- Teamwork
Languages
Spanish
English
Timeline
Financial Service Representative
Fibre Federal Credit Union
04.2025 - Current
Restaurant Hostess
Steven Howard
06.2024 - 04.2025
Restaurant Server/Cashier Team Lead
Ben Johnson
03.2021 - Current
No Degree - Business Administration And Management
Tillamook Bay Community College