Erick Martinez
Van Nuys,CA
Summary
Currently a Member Service Representative, leveraging bilingual capabilities and tech proficiency to enhance member support and issue resolution. Specializing in account management and call documentation, significantly improving authorization accuracy and member satisfaction.
Overview
3
3
years of professional experience
Work History
Member Service Representative
MEDPOINT MANAGEMENT
05.2021 - Current
- Daily inbound calls from both English and Spanish members
- Assisting members in correcting authorization errors or incorrectly assigned specialist
- Outbound calls to providers office/primary care offices when needed
- Assisting members with activating IPA file
- Assisting member with claims inquiries
- Daily outbound emails to other departments when needed for extra assistance with authorization correction
Education
High School Diploma -
Van Nuys High School
Van Nuys, CA06.2012
Skills
- Bilingual (Spanish/English)
- Computer Skills
- Call center experience
- Issue Resolution
- Member Support
- Account Management
- Call Documentation
- Data Entry
- Tech Savvy
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Software
Spherical
Ez Cap
Interests
Technology/ Art / Media
Timeline
Member Service Representative
MEDPOINT MANAGEMENT
05.2021 - Current
High School Diploma -
Van Nuys High School
Similar Profiles
Kerri SpallieroKerri Spalliero
Compliance Auditor at MedPOINT ManagementCompliance Auditor at MedPOINT Management
Sarah StevensSarah Stevens
Provider Of Network Operations at MedPoint ManagementProvider Of Network Operations at MedPoint Management
Emil AmirianEmil Amirian
HIT, Senior Business Analyst at MedPOINT ManagementHIT, Senior Business Analyst at MedPOINT Management