Farnaz Khan-Sammy
Queens Village,NY
Summary
Results-driven Retail Professional with extensive experience at Starbucks, specializing in Inventory Management and Customer Service. Proven ability to mentor teams and enhance Operational Efficiency through strategic planning. Expertise in fostering collaborative environments while ensuring compliance with Safety Standards and optimizing Store Performance.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Starbucks
61-51 188st Fresh Meadows
05.2025 - Current
- Achieved 4 shots on the grow report by coaching Shift Supervisor team on their approach specifically focusing on inventory accuracy, customer experience, and brand foundations.
- Through utilizing available tools have consistently maintained a controllable contribution above 55%.
- Consistently engages in purposeful development conversations that generate insight and drive performance through this have developed 8 partners into next level roles.
- Inspire and recognize partners to be their best while holding them accountable to delivering the Starbucks Coffeehouse Experience as our customer experience score was 87% and now 95%.
- Evaluate current and future staffing needs to create effective plans that grows the business as shown by day-part detail and SPA tool.
Shift Supervisor
Starbucks
118-24 Queens Blvd Kew Garden NY
07.2022 - 05.2025
- Implemented inventory management strategies to minimize waste and optimize stock levels.
- Ensured compliance with health, safety, and sanitation standards across all store areas.
- Trained and mentored new team members on operational procedures and customer service standards.
- Supervised daily operations to ensure optimal store performance and customer satisfaction.
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Implemented process improvements, increasing efficiency in store operations.
- Trained and mentored team members to enhance performance and customer service skills.
Shift Supervisor
Walgreens
84-32 Jamaica Ave Woodhaven NY 11421
09.2016 - 2022
- Ensured safety compliance and operational standards through effective daily supervision.
- Fostered team collaboration by training and mentoring staff for improved performance.
- Maintained product availability by managing inventory and coordinating restocking efforts.
- Enhanced workflow efficiency by implementing process improvements, reducing operational delays.
Education
High School Diploma -
Queens Library Peninsula Adult Learning Center
92-25 Rockaway Beach Blvd. Rockaway Beach ,NY07-2019
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Time management
- Store organization
Timeline
Assistant Store Manager
Starbucks
05.2025 - Current
Shift Supervisor
Starbucks
07.2022 - 05.2025
Shift Supervisor
Walgreens
09.2016 - 2022
High School Diploma -
Queens Library Peninsula Adult Learning Center
I like to play chess
My Favorite game is chess. Thinking steps before making moves is the best
Also my favorite drink is Iced Caramel Macchaiato