Farouk Khaleel
Lynnwood
Summary
Farouk is an energetic automotive sales professional with more than three years of experience achieving results through strong communication and negotiation skills. Overtime, he has built lasting customer relationships and provided tailored solutions to meet individual needs. He has strong focus on teamwork, consistently meeting sales goals, and adapting to market changes while leveraging product knowledge to enhance customer satisfaction and drive success.
Overview
4
4
years of professional experience
Work History
Remote Caller
The Outreach Team
01.2024 - 12.2024
- Conducted targeted outreach to participants, educating them on program services and facilitating seamless enrollment to improve engagement.
- Introduced and refined scheduling processes, enhancing the participant experience and streamlining health coaching appointment management.
- Documented participant interactions and outcomes, contributing actionable insights that shaped communication strategies and boosted service efficiency.
- Supported team performance by sharing best practices in call handling techniques and problem-solving strategies.
- Represented the organization professionally in all participant interactions, fostering trust and ensuring a positive program experience.
- Consistently met or exceeded daily call quotas, demonstrating exceptional time-management skills and dedication to achieving results.
Automotive Sales and Customer Service
UNITED INTERNATIONAL ENT
10.2020 - 10.2023
- Inspected and prepared incoming vehicles for sale, ensuring compliance with quality standards and readiness for national and international markets.
- Conducted detailed quality control checks to identify and address defects, safeguarding customer satisfaction and product integrity.
- Collaborated with mechanics and body shop specialists to procure required parts efficiently, optimizing cost and ensuring timely availability.
- Coordinated vehicle preparation processes, including detailing, repairs, and shipping, to streamline operations in a fast-paced environment.
- Identified and facilitated necessary repairs, including mechanical, electrical, and bodywork, to maintain high product standards.
- Managed and guided junior employees, delegating tasks effectively, providing training, and reporting team performance to senior management.
- Provided exceptional customer service by addressing inquiries, resolving concerns, and offering tailored automotive advice.
- Supported the sales process by engaging inbound customer leads, providing accurate vehicle quotes, and assisting with closing transactions.
- Maintained clear communication with customers via phone, email, and text to ensure a seamless buying experience.
- Oversaw vehicle shipping logistics, managing national and international deliveries with a focus on punctuality and customer satisfaction.
- Implemented cost-saving measures without compromising quality through effective negotiation with vendors and suppliers.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
BBA - Business Administration
Atlanta Metropolitan State College
Atlanta, GA07-2025
Skills
- Microsoft office
- CRM software proficiency
- Excellent communication
- Answering questions
- Problem-solving skills
- Customer service
- Attention to detail
- Time management
- Adaptability and flexibility
Languages
English
Professional Working
HAUSA
Native or Bilingual
Fulfulde
Native or Bilingual
Timeline
Remote Caller
The Outreach Team
01.2024 - 12.2024
Automotive Sales and Customer Service
UNITED INTERNATIONAL ENT
10.2020 - 10.2023
BBA - Business Administration
Atlanta Metropolitan State College
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