Farrah Augustin
Loxahatchee Groves,United States
Summary
Proven track record in enhancing customer satisfaction and sales performance, notably at Nations Benefits. Skilled in database management and fostering professional relationships, I excel in service standard compliance and sales expertise. Achieved consistent performance metrics, demonstrating a keen ability to prioritize workload and engage customers effectively.
Overview
6
6
years of professional experience
Work History
Member Service Representative
Nations Benefits
Plantation, FL
01.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Verified customer identification and documentation for compliant transactions.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Ensured compliance with regulatory requirements during all member interactions safeguarding both the organization''s reputation.
Sales Associate
Levi’s
Aventura, FL
01.2022 - 09.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Associate
Beach Bunny
Ventura, IA
11.2021 - 12.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Cashier
Auntie Anne's Pretzels
Aventura, FL
09.2021 - 11.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Cashier
Papa John's Pizza
Hollywood, FL
06.2018 - 06.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Hollywood Hills High
Hollywood, FLSkills
Account management
Service recommendations
Database Management
Receiving support
Stocking and replenishing
Money handling abilities
Professional telephone demeanor
Recordkeeping strengths
Report preparation
Key holder experience
Multi-line phone talent
Retail materials management
Staff education and training
International sales support
Service standard compliance
Training development aptitude
Sales expertise
Timeline
Member Service Representative
Nations Benefits
01.2023 - Current
Sales Associate
Levi’s
01.2022 - 09.2022
Sales Associate
Beach Bunny
11.2021 - 12.2021
Cashier
Auntie Anne's Pretzels
09.2021 - 11.2021
Cashier
Papa John's Pizza
06.2018 - 06.2021
High School Diploma -
Hollywood Hills High