Summary
Overview
Work History
Education
Skills
Certification
Work Authorization
Timeline
Generic

Farrah Kazsmi

Skokie,Illinois

Summary

Seasoned Business Analyst offering 6+ years of Financial and HealthCare industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Business System Analyst

Zeter Technologies
Chicago, IL
01.2022 - Current
  • Organized system operating procedures to strengthen controls
  • Identified needed business improvements and determined appropriate systems required to implement solutions.
  • Participated in daily Agile scrum, stand-up, biweekly sprint planning and retrospective sessions and updated team on status of upcoming user stories
  • Developed diagrams to describe and lay out logical operational steps.
  • Consolidated business rules for system enhancements
  • Enhanced interfaces to promote better functionality for users.
  • Identify business needs about set of emails to be created in Microsoft
  • Identify and update duration and timing of email triggers
  • Researched and adopted new technologies to add value to existing offerings.
  • Collaborated with cross-functional team in developing product roadmap, backlog refinement, writing epics, user stories, acceptance criteria, sprint review and planning
  • Comprehend User needs with proper narration and brainstorming on exceptional and alternative flows involved.

Business Process Analyst

Cognizant Technologies
Chicago, IL
01.2020 - 10.2021
  • Excellent corporate communication and presentation skills
  • Write comments, follow-up tickets, or other communications as needed for teams or stakeholders
  • Perform troubleshooting and technical steps as needed to assist stakeholders in understanding technical issues and limitations
  • Mapped processes to holistically examine business flow and identify improvement opportunities.
  • Help Digital Engagement Partner to manage backlog, epics/versions, capital/expense labels and flags on Jira tickets
  • Optimized data access and storage to improve performance of analytics systems.
  • Requirements gathering/writing into Jira tickets to be worked by the development teams
  • Created data models to support decision-making processes.
  • Data, process/workflows, asset/content collection, comp/design feedback, and other business requests Perform and/or support quality assurance, user-acceptance testing, and adoption/training where needed.
  • Designed and developed data pipelines to acquire, clean and process data.
  • Maintained strong working knowledge of ERP, CRM and business intelligence tools and operational features.
  • Analyzed and assessed functional and organizational activities.

Junior Business Analyst

Swissport Reservations (Airlines)
Chicago, IL
03.2018 - 12.2019
  • Worked in Agile team environment
  • Participated in Agile software development scrums with weekly sprints
  • Efficiently contributed to timely deliverables of high priority features Document Business Rules, Email flow in BRD document Documented existing Reservation for Airlines Created Lucid chart for End-to-End process Performed UAT during releases
  • Create EPICs, User Stories, tasks in JIRA and assign relevant watchers
  • Communicate with key stakeholders to identify and define project requirements, scope, and objectives.

Education

Bachelor of Science - Computer Science And Programming

Northeastern Illinois University (NEIU)
Chicago, IL
12.2018

Skills

  • SQL Server, MS Access, Oracle
  • Gap Analysis
  • MS Office and Sharepoint
  • GitHub, Jenkins, Pivotal Tracker
  • Workflow Design, Process Documentation
  • User Acceptance Testing
  • Data Modeling
  • Data Migration
  • Research and Analysis
  • Root Cause Analysis
  • Agile Expertise

Certification

  • Professional Scrum Master (PSMI)
  • Certified Scrum Master (CSM)
  • Java Coding Boot Camp

Work Authorization

US CITIZEN

Timeline

Business System Analyst

Zeter Technologies
01.2022 - Current

Business Process Analyst

Cognizant Technologies
01.2020 - 10.2021

Junior Business Analyst

Swissport Reservations (Airlines)
03.2018 - 12.2019

Bachelor of Science - Computer Science And Programming

Northeastern Illinois University (NEIU)
Farrah Kazsmi