Farrah Shaheen
Coral Springs ,FL
Summary
Experienced in optimizing business procedures in all operational areas to support growth, profitability, retention and customer service. Hardworking operations leader with an ethical and diligent approach.
Overview
7
7
years of professional experience
Work History
Branch Operations Manager
Enterprise Rent-A-Car
Fort Lauderdale, FL
10.2017 - Current
- Developed strategies to optimize branch operations.
- Monitored staff performance and provided feedback.
- Organized daily workflow to maximize efficiency and productivity.
- Performed routine audits of branch operations to identify areas for improvement.
- Implemented new operational procedures to enhance customer experience.
- Provided guidance on best practices for handling difficult customers or situations.
- Coached staff on policies, procedures and performance strategies.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Planned work schedules to maintain adequate staffing levels.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Reviewed customer account information for accuracy and completeness.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
Education
Bachelor of Science - Business Management And Marketing
Florida Atlantic University
Boca Raton, FL05-2009
Skills
- Employee Development
- Sales management
- Strategic Planning
- Customer and vendor relations
- Customer Service
- Staff Supervision
- Coaching and Mentoring
- Operations Management
- Excellent communication skills
- Excellent work ethic
- Attention to Detail
- Multi-tasking ability
- Revenue enhancement
References
References available upon request.
Timeline
Branch Operations Manager
Enterprise Rent-A-Car
10.2017 - Current
Bachelor of Science - Business Management And Marketing
Florida Atlantic University
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