Summary
Overview
Work History
Education
Skills
Timeline
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Farrah Whitacre

Wilmington,NC

Summary

Experienced General Manager with a background in Veterinary Medicine. Proven track record of improving operations, increasing revenue, and delivering exceptional attention to detail. Strong leadership and communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

General Manager | Lead Dog Trainer

Cape Fear K9
Brunswick & New Hanover County, NC
07.2023 - Current

Achieved significant results in management position:

  • 198% increase in social media reach, 42% increase in website traffic
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Contributed to SOP creation
  • Executive management of a growing team of employees
  • Directed protocols and procedure changes within the company
  • Extensive use and knowledge of Microsoft Excel and other applications
  • Primary contact for client communication
  • Assessment and management of finances within the company
  • Evaluation and processing of business growth and expansion potential
  • Problem solving and conflict resolution for clients and employees
  • Appointment and booking setting and maintenance
  • Extensive client record keeping and lead tracking

Lead Dog Trainer Position

  • Successfully rehabilitated over 75 pets over 2023-2024
  • Specialized in behavioral modification, general obedience, off-leash behavior, and E-Collar conditioning
  • Provided support to Search and Rescue team in multiple live searches
  • Civil bitework decoy experience

Emergency Veterinary Non-Licensed Technician

Eastern Carolina Veterinary Referral
Wilmington, North Carolina
04.2021 - Current
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines
  • Trained new technicians on standard operating procedures, ensuring consistency across the team
  • Performed troubleshooting and diagnosis on malfunctioning equipment
  • Maintained compliance with regulatory standards and safety requirements
  • Provided care to over 26,710 patients in 2023 as a triage, ICU, laboratory, and Dr. Tech
  • Performed consistent, accurate charting and patient record keeping
  • Conducted immediate assessment of critical versus non-critical patients
  • Monitored surgical and anesthetic procedures
  • Assisted in running CPR procedures
  • Demonstrated and upheld effective knowledge of clinical and hospital SOPs
  • Applied critical and analytical thinking skills to handle various situations
  • Upholding hospital policies and standards of care
  • Prepared and maintained surgical equipment for emergency surgeries.
  • Organized work to meet demanding production goals
  • Maintained quality assurance and customer satisfaction objectives

Veterinary Assistant

Atlantic Animal Hospital & Pet Care Resort
Wilmington, NC
10.2020 - 07.2021
  • Actively contributed to the operation of the hospital
  • Adeptly assisted in a myriad of clinical procedures
  • Fundamental perspective on business management within a hospital setting.
  • Assisted veterinarians with physical exams and medical procedures on various animals.
  • Administered medications and vaccines to pets while maintaining accurate records.
  • Prepared lab samples and radiographs for analysis by veterinarians.
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
  • Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.

Education

Bachelor of Science - Business Administration And Management

Purdue Global
Remote
09.2024

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Customer Relations
  • Training and Development
  • Business Growth and Development
  • Medical Terminology and Care Standards
  • Hospital SOP Enforcement
  • Critical Thinking
  • Attention to Detail
  • Customer Retention
  • Financial Administration

Timeline

General Manager | Lead Dog Trainer

Cape Fear K9
07.2023 - Current

Emergency Veterinary Non-Licensed Technician

Eastern Carolina Veterinary Referral
04.2021 - Current

Veterinary Assistant

Atlantic Animal Hospital & Pet Care Resort
10.2020 - 07.2021

Bachelor of Science - Business Administration And Management

Purdue Global
Farrah Whitacre