Experienced General Manager with a background in Veterinary Medicine. Proven track record of improving operations, increasing revenue, and delivering exceptional attention to detail. Strong leadership and communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
General Manager | Lead Dog Trainer
Cape Fear K9
Brunswick & New Hanover County, NC
07.2023 - Current
Achieved significant results in management position:
198% increase in social media reach, 42% increase in website traffic
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Contributed to SOP creation
Executive management of a growing team of employees
Directed protocols and procedure changes within the company
Extensive use and knowledge of Microsoft Excel and other applications
Primary contact for client communication
Assessment and management of finances within the company
Evaluation and processing of business growth and expansion potential
Problem solving and conflict resolution for clients and employees
Appointment and booking setting and maintenance
Extensive client record keeping and lead tracking
Lead Dog Trainer Position
Successfully rehabilitated over 75 pets over 2023-2024
Specialized in behavioral modification, general obedience, off-leash behavior, and E-Collar conditioning
Provided support to Search and Rescue team in multiple live searches
Civil bitework decoy experience
Emergency Veterinary Non-Licensed Technician
Eastern Carolina Veterinary Referral
Wilmington, North Carolina
04.2021 - Current
Maintained a safe work environment by strictly adhering to established safety protocols and guidelines
Trained new technicians on standard operating procedures, ensuring consistency across the team
Performed troubleshooting and diagnosis on malfunctioning equipment
Maintained compliance with regulatory standards and safety requirements
Provided care to over 26,710 patients in 2023 as a triage, ICU, laboratory, and Dr. Tech
Performed consistent, accurate charting and patient record keeping
Conducted immediate assessment of critical versus non-critical patients
Monitored surgical and anesthetic procedures
Assisted in running CPR procedures
Demonstrated and upheld effective knowledge of clinical and hospital SOPs
Applied critical and analytical thinking skills to handle various situations
Upholding hospital policies and standards of care
Prepared and maintained surgical equipment for emergency surgeries.
Organized work to meet demanding production goals
Maintained quality assurance and customer satisfaction objectives
Veterinary Assistant
Atlantic Animal Hospital & Pet Care Resort
Wilmington, NC
10.2020 - 07.2021
Actively contributed to the operation of the hospital
Adeptly assisted in a myriad of clinical procedures
Fundamental perspective on business management within a hospital setting.
Assisted veterinarians with physical exams and medical procedures on various animals.
Administered medications and vaccines to pets while maintaining accurate records.
Prepared lab samples and radiographs for analysis by veterinarians.
Positioned animals for diagnostic imaging such as x-rays and scans.
Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
Education
Bachelor of Science - Business Administration And Management
Purdue Global
Remote
09.2024
Skills
Leadership and team building
Problem Resolution
Operations Management
Customer Relations
Training and Development
Business Growth and Development
Medical Terminology and Care Standards
Hospital SOP Enforcement
Critical Thinking
Attention to Detail
Customer Retention
Financial Administration
Timeline
General Manager | Lead Dog Trainer
Cape Fear K9
07.2023 - Current
Emergency Veterinary Non-Licensed Technician
Eastern Carolina Veterinary Referral
04.2021 - Current
Veterinary Assistant
Atlantic Animal Hospital & Pet Care Resort
10.2020 - 07.2021
Bachelor of Science - Business Administration And Management