Farrel Townsend
Houston,TX
Summary
Led compliance and regulatory programs with 20+ years of experience across affordable housing, healthcare insurance, and financial services, ensuring adherence to HUD Section 8, LIHTC, HIPAA, and internal auditing standards.
Overview
1
1
Certification
30
30
years of professional experience
Work History
Community Manager/ Compliance
Property Solutions Inc.
Minneapolis, MN
05.2023 - Current
- Managed compliance oversight for affordable housing programs, including Section 8 and LIHTC properties.
- Conducted file audits and regulatory reviews to ensure adherence to HUD and federal housing guidelines.
- Maintained accurate compliance documentation and resolved regulatory findings in coordination with property teams.
Continence Advisor
Coloplast
Minneapolis, MN
01.2018 - 01.2025
- Provided healthcare product support while ensuring HIPAA compliance with established policies.
- Maintained confidential patient documentation and case records with strict attention to privacy and access control.
Manager / Independent Stylist
Millennium Cutz & Styles
01.2014 - 01.2023
- Managed daily business operations while maintaining concurrent corporate employment.
- Oversaw scheduling, finances, inventory management, and customer retention to support business operations.
Customer Service Associate
VOYA Financial
Minneapolis, MN
01.2016 - 01.2018
- Managed client accounts across financial services and insurance programs.
- Maintained adherence to corporate compliance policies and procedures to support compliance standards.
Disability & Claims Representative
MetLife
Minneapolis, MN
01.2007 - 01.2016
- Managed disability and insurance claims processing to maintain regulatory compliance.
- Maintained confidential records and ensured documentation accuracy across assigned documentation systems.
Early Customer Service Roles (Comcast, First Contact, Xentel, Security Dispatcher)
Comcast
Minneapolis, MN
01.1997 - 01.2007
- Developed customer service documentation frameworks and strengthened administrative operations support.
Education
General Educational Development -
Ronald L. Hubb Center
Licensed Cosmetologist -
Empire Beauty School
Skills
- Coordinated affordable housing compliance activities for Section 8 and LIHTC programs
- Managed HUD compliance documentation and regulatory recordkeeping support
- Maintained HIPAA compliance practices and protected confidential information
- Contributed to internal audit preparation and risk mitigation efforts
- Reviewed policy requirements and applied guidance to daily operations
- Organized regulatory files and maintained accurate compliance records
- Supported insurance claims processing and follow-up on case activity
- Refined workflow steps and supported ongoing process improvements
- Partnered with cross-functional teams to complete shared deliverables
- Provided clear updates to clients and stakeholders regarding needs and status
Certification
Licensed Cosmetologist
Timeline
Community Manager/ Compliance
Property Solutions Inc.
05.2023 - Current
Continence Advisor
Coloplast
01.2018 - 01.2025
Customer Service Associate
VOYA Financial
01.2016 - 01.2018
Manager / Independent Stylist
Millennium Cutz & Styles
01.2014 - 01.2023
Disability & Claims Representative
MetLife
01.2007 - 01.2016
Early Customer Service Roles (Comcast, First Contact, Xentel, Security Dispatcher)
Comcast
01.1997 - 01.2007
General Educational Development -
Ronald L. Hubb Center
Licensed Cosmetologist -
Empire Beauty School