Farren Lacer
Nampa,Idaho
Summary
Dynamic and results-driven professional with a proven track record at MTM INC, where I excelled remotely in roles requiring Microsoft Office expertise and exceptional organizational skills. Spearheaded community outreach initiatives, surpassing metrics by over 30%, and demonstrated unparalleled efficiency in task management and training across multiple states. Renowned for fostering professional relationships and streamlining processes.
Overview
10
10
years of professional experience
Work History
Community Outreach Trainer
MTM INC
03.2018 - Current
- Graduated from MTM Bench Leadership Program, class of 2020.
- Promoted to Community Outreach Trainer in March 2022 after excelling as Dispatcher.
- Collaborated with MTM stakeholders to analyze challenges and propose effective solutions.
- Served on the Idaho, North Carolina, and California implementation projects, with several achievements to note, including new hire training, liaison training, being a key contact for related inquiries, and identifying gaps related to protocols, systems, and eligibility.
- Supporting MTM teams to present external and internal training, including MAC and TAC meetings with State Health Plans, and traveling when necessary.
- Established and maintained professional relationships with advocacy entities.
- Manage multiple states: ID, IL, NE, and OR. I also assist with NV, CA, AZ, and HI, adhering to tight deadlines.
- Compiled data to generate accurate monthly metrics reports.
Lead Placement Specialist
IES Custom Staffing
01.2017 - 01.2018
- Ensured staffing needs were fulfilled, surpassing company expectations while managing a portfolio of 70+ companies.
- Managed administration for a team exceeding 200 members, maintaining precise timekeeping.
- Addressed critical areas promptly ensuring swift outcomes.
- Managed high levels of inbound communication, maintaining professionalism.
- Demonstrated reliability in exceeding established benchmarks with consistent results.
Insurance Representative
Hewlett Packard
01.2015 - 01.2016
- Facilitated seamless communication between healthcare providers and members.
- Demonstrated extensive knowledge of insurance protocols, billing systems, and coverage classifications.
- Effectively communicate out of pocket costs to members, explaining in detail and ensuring understanding of each claim
- Consistently surpassed established metrics and KPIs.
Education
MTM Bench Leadership Program -
01.2020
Skills
- Microsoft Office Expertise
- Extensive knowledge of MTM protocols and systems
- Results-Driven
- Strong organizational and communication skills
- Efficient Task Management
- Analytical thinker
- Committed to Process Efficiency
- Impressive time management skills
- New hire training
- Presentations and demonstrations
- Training material updates
- Remote Work Experience
References
References available upon request.
Timeline
Community Outreach Trainer
MTM INC
03.2018 - Current
Lead Placement Specialist
IES Custom Staffing
01.2017 - 01.2018
Insurance Representative
Hewlett Packard
01.2015 - 01.2016
MTM Bench Leadership Program -
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