Eugenio White
Miami,FL
Summary
Seasoned professional with a proven track record at Mastec Inc, adept in analytical thinking and problem-solving. Excelled in enhancing customer relations and project efficiency, leveraging Microsoft Office expertise and strong verbal communication. Demonstrated leadership in process optimization at Eaton Corporation, achieving significant productivity improvements through innovative engineering solutions.
Overview
19
19
years of professional experience
Work History
Customer Outreach Specialist
Mastec Inc
Miami Gardens, FL
09.2023 - 02.2025
- Notified customers regarding project for service upgrades and enrollment process.
- Ensure clarity for project execution by maintaining accurate electronic records of customers interactions, enhansing report submissions for engineering and construction teams.
- Fostered strong customer relationships by providing ongoing customer support throughout project phases, minimizing complains before, during or after project active construction ends.
General Manager (CEO)
White & Associates Electromechanical Contractor
Santo Domingo, Dominican Republic.
01.2011 - 03.2023
- Create a company to provide technical services in the Electromechanical and Construction field, presentation proposals for the implementation of improvements and updates.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Recruited, interviewed, and hired qualified staff (technicians, finance, and human resources) for open positions.
- Delegated work to staff, setting priorities and goals.
- Built and maintained loyal, long-term customer relationships through effective and on time scheduled services and quick response to urgent calls.
Product & Process Manufacturing Engineer
Eaton Corporation
Santo Domingo, Dominican Republic.
06.2006 - 08.2010
- Reviewed engineering drawings for accuracy prior to releasing them into production environment.
- Analyzed production data to identify areas of process inefficiencies and develop solutions to improve productivity.
- Trained personnel on proper use of machines and tools used in the manufacturing process.
- Assisted with the design and development of manufacturing systems to ensure quality standards were met.
- Implemented Lean Manufacturing techniques such as 5S, Kaizen events, Kanban systems, in order to optimize production flow and improve overall efficiency.
Education
Bachelor of Science - Electrical Engineering
Universidad APEC
Santo Domingo, DRAssociate of Science - Computer and Information Sciences
Technical Institute WANG
Santo Domingo, DRAutoCAD Technician I (2D) - Computer Science
EM Arquitecs
Santo Domingo, DRSkills
- Analytical thinking
- Problem-solving
- Teamwork skills
- Verbal and written communication
- Microsoft office expertise
- Software navigation
- Staff supervision
- Customer relationship management
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Customer Outreach Specialist
Mastec Inc
09.2023 - 02.2025
General Manager (CEO)
White & Associates Electromechanical Contractor
01.2011 - 03.2023
Product & Process Manufacturing Engineer
Eaton Corporation
06.2006 - 08.2010
Bachelor of Science - Electrical Engineering
Universidad APEC
Associate of Science - Computer and Information Sciences
Technical Institute WANG
AutoCAD Technician I (2D) - Computer Science
EM Arquitecs
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