Collin Horning
Grand Forks ,ND
Summary
Highly motivated employee with a strong desire to embrace new challenges. Possesses a remarkable work ethic, adaptability, and exceptional interpersonal skills. Thrives in unsupervised work environments and quickly masters new skills. Known for dedication, self-discipline, and excelling in customer service, multitasking, and time management. Ultimate goal is to provide every customer and team member with a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Customer Outreach Specialist
BBI International
01.2025 - Current
- Responded to and resolved customer inquiries and issues.
- Assisted customers in registering for national conferences and expos.
- Met performance goals in areas of quality, customer satisfaction and first call resolution.
- Conducted background research on companies involved in the renewable energy.
Business Owner of Retail Sales
Online
05.2020 - Current
- Company Overview: Link: https://www.instagram.com/icedlaces/
- Accumulated over 200 sales globally
- Accumulated a 100% satisfaction sellers’ rate across 2 different platforms
- Effectively responded and negotiated with customers
- Created digital professional content to accumulate sales
- Link: https://www.instagram.com/icedlaces/
Lawncare Associate
Lawn Pro
04.2024 - Current
- Accumulated + $2,000 in one day for the company
- Certified licensed applicator for spraying chemicals and fertilizer
- Sprayed and aerated 320 total lawns in 3 months
Patient Registration
Allina Health
11.2021 - 11.2023
- Receive multiple ‘care on the spot awards from coworkers for my strong devotion to satisfying customers
- Registered a high of approximately 150 patients in one day
- Answered incoming calls, responded to inquiries, and provided customer service support
- Processed payments from patients and maintained accurate records of transactions
Internship With President – Toby Frier
Allina Health
09.2022 - 01.2023
- Predicted successful visions and future goals for Allina Health company
- Developed informative employee forum slideshow presentations for department team meetings
- Analyzed multiple data sets, including hospital patient access rates, ER retention time rates, and nurse productivity rates all comprised of pivot tables via Excel
Paintball Referee
Tommy Guns Paint Wars
06.2022 - Current
- Successfully officiated 4 groups of 20+ satisfied players within 6 hours using efficiency and time management
- Accumulated and handled a revenue of $3,000 in one day
- Assisted with set-up/tear-down and officiating a game of 60+ players
- Educated new participants on game rules, regulations, and etiquette associated with playing
Education
BBA - Management
University of North Dakota
Grand Forks, ND05.2027
High School Diploma -
New Ulm Public High School
New Ulm, MN05.2024
Skills
- Client retention strategies
- Performance tracking
- Data entry proficiency
- Sales development
- Problem-solving
- Customer service optimization
- Leadership
Timeline
Customer Outreach Specialist
BBI International
01.2025 - Current
Lawncare Associate
Lawn Pro
04.2024 - Current
Internship With President – Toby Frier
Allina Health
09.2022 - 01.2023
Paintball Referee
Tommy Guns Paint Wars
06.2022 - Current
Patient Registration
Allina Health
11.2021 - 11.2023
Business Owner of Retail Sales
Online
05.2020 - Current
BBA - Management
University of North Dakota
High School Diploma -
New Ulm Public High School
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