Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
SUPERVISOR
G2 Secure Staff
08.2022 - Current
Lead team to optimize operations, enhancing efficiency and achieving measurable improvements.
Coordinate staff training, fostering skill development and boosting team productivity.
Implement safety protocols, reducing incident rates and ensuring compliance.
Resolve operational challenges swiftly, maintaining smooth service delivery.
Monitor performance metrics, driving continuous process enhancements.
CHICK-FIL-A TEAM MEMBER
Chick-fil-A
01.2019 - 08.2021
Provided exceptional customer service, fostering a welcoming environment that enhanced guest satisfaction and loyalty.
Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Developed effective improvement plans in alignment with goals and specifications.
Server
Fox Run Estates Retirement Home
08.2017 - 01.2019
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cultivated warm relationships with regular customers.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.