Farroh Ferguson
Melbourne,FL
Summary
Dependable and organized human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.
Overview
25
25
years of professional experience
Work History
Customer Service Supervisor
United States Postal Service, USPS
03.2018 - Current
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Implemented effective scheduling strategies to optimize staff coverage during peak hours and minimize wait times for customers.
- Facilitated cross-functional initiatives between teams for improved coordination in addressing complex customer needs.
- Reduced employee turnover by cultivating a supportive culture focused on professional growth opportunities and recognition of achievements.
Rural Carrier Associate
United States Postal Service, USPS
03.2003 - 02.2018
- Improved customer satisfaction by consistently delivering mail accurately and on time.
- Enhanced operational efficiency by sorting and organizing mail for efficient delivery routes.
- Increased safety awareness with thorough vehicle inspections and regular maintenance checks.
- Promoted a positive work environment, assisting fellow carriers with challenging routes when needed.
- Reduced the occurrence of misdelivered mail by diligently verifying addresses before each dropoff.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Navigated rural areas efficiently using GPS technology and detailed route maps to minimize delays in delivery times.
Unit Supply Specialist (92Y)
United States Army
08.1998 - 07.2002
- Enhanced inventory accuracy by conducting thorough inspections and maintaining detailed records of equipment and supplies.
- Streamlined supply chain operations for increased efficiency, resulting in faster delivery times and higher satisfaction rates among unit members.
- Managed the procurement process to ensure timely acquisition of necessary supplies, supporting mission readiness and operational success.
- Reduced equipment downtime by implementing a proactive maintenance schedule, boosting overall unit performance.
- Conducted regular audits of supply storage areas, maintaining organization and minimizing loss or damage to valuable assets.
- Ensured compliance with military regulations regarding the handling, storage, and disposal of hazardous materials, protecting personnel health and safety.
- Maintained strict security protocols around sensitive equipment access points, safeguarding against potential theft or misuse by unauthorized individuals.
- Prepared comprehensive reports detailing inventory discrepancies or issues identified during routine inspections for submission to upper-level leadership teams.
Education
Bachelor of Science - Operations Management
Eastern Florida State College
Cocoa, FL05.2023
Associate of Science - Logistics Management
Eastern Florida State College
Cocoa, FL08.2020
Skills
- Issue Resolution
- Performance Evaluation
- Policy Enforcement
- Workflow Management
- Time Management
- Handling Escalations
- Performance Evaluations
- Problem-Solving
- Team Building and Leadership
- Complaint Resolution
- Records Management
Affiliations
- Disabled American Veteran Association
- Goodwill Organization
Timeline
Customer Service Supervisor
United States Postal Service, USPS
03.2018 - Current
Rural Carrier Associate
United States Postal Service, USPS
03.2003 - 02.2018
Unit Supply Specialist (92Y)
United States Army
08.1998 - 07.2002
Bachelor of Science - Operations Management
Eastern Florida State College
Associate of Science - Logistics Management
Eastern Florida State College
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