Faryn Shrum
Surprise,AZ
Summary
Proven ability to provide excellent customer service and resolve customer complaints in a timely manner. Possesses strong problem-solving skills and the ability to multitask in different enviorments. Aiming to leverage my abilities to successfully fill a role on your team.
Overview
1
1
Certification
6
6
years of professional experience
Work History
911 Dispatcher
Fort McDowell Police Department
Fort McDowell, AZ
10.2024 - Current
- Answered emergency and non-emergency calls, prioritized incidents, and dispatched officers using CAD systems.
- Monitored police radio traffic, relayed critical information, and maintained clear communication with field units.
- Entered, updated, and verified incident records, warrant data, and vehicle information in law enforcement databases.
- Coordinated response resources during high-stress incidents, maintaining accuracy and composure under pressure.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Read the system maps and caller information, and documented details in system.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
BDC AGENT
MOORE CHRYSLER JEEP
Peoria, AZ
09.2021 - 09.2024
- Demonstrated strong communication skills in order to effectively interact with customers, management, and other team members.
- Assisted customers with their inquiries and provided them with detailed information on products and services offered by the company.
- Performed outbound and inbound calls in order to generate leads and follow up on existing customers.
- Maintained a high level of product knowledge to effectively answer customer inquiries.
- Managed multiple tasks simultaneously and took inbound calls while doing those tasks.
- Conducted follow-up calls to ensure that customers were satisfied with their purchase experience.
MANAGER
KNEADERS BAKERY
Glendale, AZ
01.2021 - 09.2021
- Mentored and trained new employees on company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Oversaw multiple projects simultaneously and ensured tasks were efficiently completed.
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
- Offered constructive feedback to team members, boosting overall job performance.
CUSTOMER SERVICE REPRESENTATIVE
CLASSIC CRUST PIZZA
Phoenix, AZ
06.2020 - 04.2021
- Addressed customers courteously using suitable methods and problem-solving skills.
- Performed store opening and closing duties as required.
- Multitasking abilities between various areas, including delivery, customers, and kitchen.
- Managing customer satisfaction during the pandemic.
Education
HIGH SCHOOL DIPLOMA -
GREENWAY HIGH SCHOOL
Phoenix, AZ, US05-2020
Skills
- Customer Care
- Telecommunications
- Problem Resolution
- Microsoft Office
- Information intake
- Active listening
- Critical thinking
- Computer skills
- Teamwork and collaboration
- Decision-making
- Data entry
Certification
- JWI/NCIC Certified
- TAP Certified
Timeline
911 Dispatcher
Fort McDowell Police Department
10.2024 - Current
BDC AGENT
MOORE CHRYSLER JEEP
09.2021 - 09.2024
MANAGER
KNEADERS BAKERY
01.2021 - 09.2021
CUSTOMER SERVICE REPRESENTATIVE
CLASSIC CRUST PIZZA
06.2020 - 04.2021
HIGH SCHOOL DIPLOMA -
GREENWAY HIGH SCHOOL