Farzana Hossain
Bronx,NY
Summary
Dynamic barista with a proven track record at Starbucks Coffee Company, excelling in customer engagement and beverage crafting. Recognized for training new team members and enhancing sales through personalized service. Skilled in equipment handling and efficient POS transactions, while fostering a collaborative work environment. Fluent in Bangla and English.
Overview
15
15
years of professional experience
Work History
Barista
STARBUCKS COFFEE COMPANY
09.2012 - 03.2025
- Delivered exceptional customer service in fast-paced environment, ensuring high satisfaction levels.
- Trained new baristas on brewing techniques, equipment operation, and customer engagement strategies.
- Prepared and served a wide variety of beverages with precision and attention to detail.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Barista
Dunkin Donuts & Baskin Robbins
09.2010 - 07.2012
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Processed customer transactions efficiently using POS systems.
Meat Packer
Grand Central Terminal Market
11.2009 - 02.2010
- Operated packaging machinery to ensure efficient and accurate meat packing processes.
- Maintained cleanliness and organization of work area to comply with health and safety standards.
- Inspected products for quality assurance, ensuring adherence to company specifications.
- Collaborated with team members to optimize workflow and minimize production delays.
Skills
- Customer engagement
- Beverage crafting
- Equipment handling expertise
- Efficient POS transaction execution
- Team training
- Communication skills
- Cash handling accuracy
- Conversant in Bangla and English
Languages
English
Full Professional
Bengali
Native or Bilingual
Timeline
Barista
STARBUCKS COFFEE COMPANY
09.2012 - 03.2025
Barista
Dunkin Donuts & Baskin Robbins
09.2010 - 07.2012
Meat Packer
Grand Central Terminal Market
11.2009 - 02.2010