Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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FARZUNA RAHMATOVA

Philadelphia,PA

Summary

Detail-oriented professional with expertise in expanding career opportunities and enhancing skill sets. Demonstrated success in fast-paced environments, consistently delivering exceptional customer relations. Maintains a positive and respectful demeanor in all interactions, fostering strong relationships.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Holy Redeemer Hospital
  • Managed scheduled meetings.
  • Assessed qualification status.
  • Managed the process of checking patients in and out smoothly.

CSR/Office Coordinator

Planet Auto Tags / Safe and Save LLC
9455 Bustleton Ave Philadelphia PA 19115
05.2025 - Current

Streamlined office coordination to enhance operational efficiency.

Managed phone calls and emails, ensuring prompt communication.

Translated for clients to bridge language barriers effectively.

Ordered office supplies and maintained a clean, presentable workspace.

  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.

Sales Representative Intern

Anna Pristatskiy VIP Fashion
01.2025 - 04.2025
  • Collaborated with customers to customize offerings and finalize transactions.
  • Increased customer acquisition by initiating cold calls, leveraging networks, and fostering relationships.

Bridal Consultant

Marta Pristatskiy VIP Bridal
01.2025 - 04.2025
  • Supported emotionally vulnerable brides with fashion advice and empathetic counsel.
  • Instructed brides on gown maintenance, fitting steps, and alterations schedules to establish realistic expectations.

Truck Dispatcher

SM TRANS LLC
08.2022 - 01.2025
  • Self Employed Philadelphia, PA
  • Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
  • Scheduled deliveries and pickups according to customer needs.

TD Bank Teller | Customer Service Representative

Laylo
New York, NY
10.2021 - 08.2022
  • Monitored customers behavior and upheld strict protocols to prevent theft of assets
  • Identified and eliminated errors when balancing ATM transactions, teller cash dispensers and teller recycler
  • Explained bank services, financial products and applicable fees to customers
  • Received cash and checks for deposits, including verifying amounts and endorsement, and examining cash to prohibit acceptance of counterfeit bills

Store Manager

Madina Khan
08.2014 - 12.2018
  • Supervised stock control, monetary oversight, and establishment procedure adherence.
  • Supported recruitment, development and guidance of new hires.

Education

High School Diploma - Business Accountancy

Urban Assembly For Criminal Justice

Skills

  • Account management and servicing
  • Customer success strategies
  • Team leadership and collaboration
  • Communication skills
  • Computer proficiency
  • Leadership

LANGUAGES

English | Advanced
Uzbek | Native
Persian | Native
Russian | Intermediate

Timeline

CSR/Office Coordinator

Planet Auto Tags / Safe and Save LLC
05.2025 - Current

Sales Representative Intern

Anna Pristatskiy VIP Fashion
01.2025 - 04.2025

Bridal Consultant

Marta Pristatskiy VIP Bridal
01.2025 - 04.2025

Truck Dispatcher

SM TRANS LLC
08.2022 - 01.2025

TD Bank Teller | Customer Service Representative

Laylo
10.2021 - 08.2022

Store Manager

Madina Khan
08.2014 - 12.2018

Customer Service Representative

Holy Redeemer Hospital

High School Diploma - Business Accountancy

Urban Assembly For Criminal Justice
FARZUNA RAHMATOVA