FASEEHA ALI
Willowbrook,IL
Summary
Intelligent and friendly, creative with valuable interpersonal skills; artistic and detail oriented; specialized experience in management, accounting, sales, and customer service; seeking to acquire a rewarding career in a full-time position.
Overview
24
24
years of professional experience
Work History
Lab Technician
RNA Corporation
Blue Island, Illinois
02.2024 - 07.2024
- Worked with chemists to create test runs for new formulas for hair, body, and skin cosmetic products.
- Maintained a clean and organized workstation and chemical storage room.
- Worked in a team environment to achieve client goals and standards of the products by company guidelines.
Owner
Honey B Bakery
Chicago, IL
03.2004 - 01.2022
- Maintain a self-owned catering business focusing on designing distinctive cakes, cupcakes, pastries and small event planning.
- Artistic construction of baked goods for custom orders. Skills include butter cream finishes, borders, lettering, airbrushing, piping techniques, and flower fondant work.
- Produce quality orders with consistent, on-time delivery.
- Experience working with cooking equipment, packaging, and proper cleaning techniques.
- Keep well-organized work area to comply with all food safety and sanitation standards to maintain product integrity.
- Experience using suggestive selling techniques to help increase revenue.
- Self-motivation and the ability to work fast and efficiently both when working independently or with others.
Repair Liaison
Jared the Galleria of Jewelry
Schaumburg, IL
10.2008 - 03.2011
- Acted as liaison between our guests, sales professionals, jewelry vendors, and our repair shop staff.
- Completed many administrative duties to assist executive team such as opening/closing duties, price changes, inventory control, tracking of daily repair margin, and training sale/support staff.
- Performed services for guests such as cleaning and inspecting jewelry, filling out repair tickets, took custom jewelry orders, 6 month jewelry inspections as required for warranty.
- Sold necessary as well as optional repairs for jewelry and timepieces.
- Provided store tours, assisted guests on sales floor, and rang up sales when needed.
Office Supervisor- Repair Center
Sterling Jewelers Inc. (Jared the Galleria of Jewelry)
Schaumburg, IL
01.2008 - 09.2008
- Received in, inspected, and photographed daily jewelry repair shipments from 8-10 sister stores in the district.
- Monitored work orders in relation to shop capacity, and distributed repair work accordingly among the jewelers in the shop.
- Ordered tools and proper parts/materials needed for repairs on a weekly basis.
- Answered phones and communicated directly with vendors and retail locations relaying requests, work orders, and deadline changes to avoid any customer service incidents.
- Responsible for inventory of metal, loose diamonds, and loose colored stones on a monthly basis.
- Formulated and submitted the weekly workload capacity breakdown.
- Performed quality assurance check on every finished jewelry repair prior to daily shipment.
Assistant Manager
Swatch Group U.S.
Oakbrook, IL
05.2006 - 10.2007
- Key-holder; opening and closing responsibilities.
- Trained and motivated new employees on all Swatch product lines as well as customers' concerns, needs, and purchasing habits.
- Identified needs and wants of customers in order to setup effective store displays.
- Anticipated the inventory needs of the store and ordered supplies appropriately every month.
- Generated phone orders with our non-local customers to increase store sales figures.
- Supervised all inventory operations; managed all inventory reporting and controls.
- Created and organized staff schedules to efficiently boost store sales.
Sales Associate
Victoria's Secret
Oakbrook, IL
10.2005 - 05.2006
- Ensured that each customer received outstanding service by creating a friendly environment, this includes greeting and acknowledging every customer.
- Provided detailed knowledge of the products to customers to increase revenue on new product launches.
- Worked efficiently as a two to three member team per shift, to achieve sales goals.
- Diligently informed each customer of the benefits of our in house credit card to meet weekly credit goals.
- Communicated with stock room staff regarding replenishment of merchandise.
- Assisted customers on sales floor along with folding, cleaning, and ringing up sales.
Sales Associate
Swatch Group U.S.
Oakbrook, IL
12.2002 - 10.2005
- Specialized in product knowledge of Swatch brand watches, sales, customer services, and repairs of watches and jewelry.
- Provided exceptional customer service and received several certificates of achievement for scoring 100% on mystery shops.
- Answered phones and created a phone-based clientele; received double commission for reaching monthly sales goals on numerous occasions.
- Restored old watches and repaired broken watch parts.
- Unloaded, logged-in, and stocked shipments; ordered supplies.
- Cashier duties, cleaning, and filing paperwork appropriately.
Sales Associate
Crabtree & Evelyn
Oakbrook, IL
03.2001 - 08.2001
- Specialized in product knowledge of all skin and body care product lines.
- Provided demonstrations for customers to help them experience the various properties and benefits of our products.
- Ambitiously achieved personal sales goals; collaborated with fellow employees to reach store sales goals.
- Maintenance and stocking of under-stock and backroom; daily cleaning responsibilities.
- Attended to phone calls regarding customers' inquiries about products, and suggested items accordingly.
- Store key-holder; opened/closed cash registers, performed responsibilities like money counting, balancing cash drawers, and made bank deposits daily.
Sales Associate
Sears
Oakbrook, IL
03.2000 - 06.2000
- Assisted customers in locating merchandise to suit their personal needs in the handbag, accessories, costume jewelry, and women's intimate apparel departments.
- Provided excellent customer service in dealing with customer relations issues.
- Opening/closing responsibilities; operated cash register; developed phone communication skills; maintained a clean work area; priced and organized merchandise.
Education
Bachelors of Science - Psychology
University of Illinois at Chicago
Bachelors of Science - Psychology
College of DuPage
Skills
- Artistic and creative
- Attention to detail and presentation quality
- Ability to follow design briefs and customer requests
- Piping techniques and boarders, florals, textures, lettering
- Color mixing and design
- Customer service and custom order accuracy
Timeline
Lab Technician
RNA Corporation
02.2024 - 07.2024
Repair Liaison
Jared the Galleria of Jewelry
10.2008 - 03.2011
Office Supervisor- Repair Center
Sterling Jewelers Inc. (Jared the Galleria of Jewelry)
01.2008 - 09.2008
Assistant Manager
Swatch Group U.S.
05.2006 - 10.2007
Sales Associate
Victoria's Secret
10.2005 - 05.2006
Owner
Honey B Bakery
03.2004 - 01.2022
Sales Associate
Swatch Group U.S.
12.2002 - 10.2005
Sales Associate
Crabtree & Evelyn
03.2001 - 08.2001
Sales Associate
Sears
03.2000 - 06.2000
Bachelors of Science - Psychology
University of Illinois at Chicago
Bachelors of Science - Psychology
College of DuPage