Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Fatafehi Tu'avao

American Fork,UT

Summary

Healthcare professional with wealth of experience in patient service roles, ready to contribute to dynamic team. Known for effective communication and seamless handling of patient inquiries and administrative duties. Colleagues and patients alike rely on collaborative nature and adaptability to meet diverse needs.


Excelling in customer service and insurance verification. Enhanced patient satisfaction through compassionate support and efficient appointment scheduling. Skilled in data protection and patient identity verification.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Patient Service Representative

Intermountain Healthcare
01.2007 - Current
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
  • Verified insurance eligibility and coverage for patients.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Assisted patients in filling out check-in and payment paperwork.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
  • Took copayments and compiled daily financial records.
  • Balanced deposits and credit card payments each day.
  • Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
  • Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.

Education

Business

Wooster High School
Reno, NV
06-1987

Skills

  • Customer service
  • Insurance verification
  • Appointment scheduling
  • Payment collection
  • Eligibility determination
  • Directing callers
  • Cross-cultural sensitivity
  • Medicaid
  • Data protection
  • Patient interviewing skills
  • Flexible schedule
  • Patient registration
  • Patient identity verification

Certification

  • Team Lead Certified 2025

Timeline

Patient Service Representative

Intermountain Healthcare
01.2007 - Current

Business

Wooster High School

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Fatafehi Tu'avao