Summary
Overview
Work History
Education
Skills
Timeline
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FaTeema Shivers

Greeville,SC

Summary

Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Professional Truck Driver

Inontime
12.2021 - 10.2023
  • Utilized strong problem-solving skills when faced with unexpected obstacles during transportation, identifying alternative routes or solutions as needed to prevent major disruptions.
  • Maintained accurate records of miles driven, fuel expenses, and delivery details for efficient reporting and cost analysis.
  • Consistently maintained clear lines of communication between company management, dispatchers, customers, and peers to ensure smooth operations at all times.
  • Delivered goods in a timely manner by adhering to strict schedules and maintaining constant communication with dispatchers.
  • Maintained a clean and organized vehicle, ensuring a positive representation of the company brand while on the road.
  • Improved customer satisfaction through professional communication and prompt resolution of any issues or concerns.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Operated with safety and skill to avoid accidents and delays.
  • Obtained necessary permits and licenses to operate various commercial vehicles legally.

Data Entry Clerk

Aston Carter
01.2021 - 11.2021
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Created and maintained data entry logs to track data entry activities.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.

Call Center Representative

Qualfon Call Center
02.2018 - 01.2019
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Education

High School Diploma -

Glass City Academy
Toledo, OH
2020

Skills

  • Data Entry
  • Accuracy and Attention to Detail
  • Data accuracy
  • Customer Service-Oriented
  • Independent worker
  • Maintains confidentiality
  • Office Administration

Timeline

Professional Truck Driver

Inontime
12.2021 - 10.2023

Data Entry Clerk

Aston Carter
01.2021 - 11.2021

Call Center Representative

Qualfon Call Center
02.2018 - 01.2019

High School Diploma -

Glass City Academy

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FaTeema Shivers