Summary
Overview
Work History
Education
Skills
Timeline
Generic

Fatema Afroze

Scarborough,Ontario

Summary

To become a competent professional and build a prosperous career by working in a challenging position and in an enlightening corporate environment where value is given to hard work and dedication.

Overview

14
14
years of professional experience

Work History

First Executive Officer

Shahjalal Islami Bank Ltd.
01.2013 - 01.2023
  • Developing & maintaining long-term relationships with customers
  • Handling customer transactions such as deposits, withdrawals, cashing cheques, opening & closing accounts
  • Addressing customer issues and referring them to the appropriate staff member
  • Handling customer wire transfers, stop payment requests & check orders
  • Provide financial advice & ensuring compliance with banking regulations
  • Presenting and cross-selling banking services and products to existing and prospective clients
  • Providing audit and business advice to a variety of clients from small, fast-growing clients to large corporate entities
  • Resolving client queries and complaints

HR Assistant

Bay Group of Industries
01.2011 - 01.2013
  • Reviewing performance evaluations and other reports, and creating summaries for HR Managers and HR Directors
  • Notifying employees who need continuing education or on-the-job training about upcoming classes or deadlines to renew licenses or certifications
  • Helping HR Managers and HR Directors decide what salaries to offer to new hires
  • Answering questions from employees and recording complaints
  • Using software to keep track of the hour’s employees work and tasks they complete

Customer Service Assistant

Banglalink Telecom
01.2009 - 01.2011
  • Take customer calls & provide support their inquiries
  • Offer assistance to clients who may be having issues & pass them on to the correct departments
  • Call customers about new products & services
  • Reporting discrepancies & problems to the supervisor
  • Help train new employees

Education

Bachelor of Business Administration - Major in Management

Dhaka Commerce College
01.2006

Skills

  • Risk assessments
  • Staff management
  • Relationship management
  • Account management
  • Financial management
  • Team player
  • Public relations

Timeline

First Executive Officer

Shahjalal Islami Bank Ltd.
01.2013 - 01.2023

HR Assistant

Bay Group of Industries
01.2011 - 01.2013

Customer Service Assistant

Banglalink Telecom
01.2009 - 01.2011

Bachelor of Business Administration - Major in Management

Dhaka Commerce College

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Fatema Afroze