Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

FATEMA YASMIN LIZA

Deer Park,USA

Summary

Diligent, patient-focused Dental Receptionist with 20+ years of extensive experience efficiently handling administrative tasks, managing dental insurance billing, maintaining patient records and assisting dental staff with dental procedures. Team-focused with commitment to providing exceptional care to all patients.

Overview

27
27
years of professional experience

Work History

Dental Insurance and Claims Specialist

The Pride Dental Group
Coram, NY
10.2023 - Current
  • Arranged documents for insurance claims.
  • Verified insurance and collected payments to keep administrative and financial records current.
  • Managed and organized payment plans to better assist patients.
  • Kept office spaces well-stocked with administrative and medical supplies.
  • Evaluated financial information provided by claimants in order to process payments quickly and accurately.
  • Planned and conducted investigations of claims to confirm coverage and compensability.
  • Documented specific claims by completing and recording forms, reports and logs.
  • Researched and reviewed information to determine validity of insurance claims and contacted companies and customers about decisions.
  • Documented all claim activities in a clear and concise manner.
  • Coordinated with medical professionals to verify treatment plans and costs.
  • Communicated effectively with policyholders to explain claims processes and outcomes.
  • Utilized claims software systems to manage and track claims progress.

Dental Front Office Receptionist

Brooklyn Comfortable Dental Care
Brooklyn, NY
03.2021 - 10.2023
  • Verified patient information to ensure accuracy of records.
  • Greeted and welcomed patients in a friendly and professional manner.
  • Answered phone calls, scheduled appointments and verified patient insurance coverage.
  • Provided administrative support to dental staff including filing and data entry.
  • Maintained inventory of office supplies and ordered new materials when needed.
  • Provided excellent customer service by responding promptly to inquiries via telephone, email or in person.
  • Performed clerical duties such as photocopying, faxing, scanning and mailing documents when necessary.
  • Facilitated communication between patients and dental providers through relaying messages accurately.
  • Gathered new client information during the initial phone call and the initial meeting, while also maintaining confidentiality.
  • Answered general questions to better educate and assist patients' needs.
  • Communicated with patients to gather intake data and verify chart information.
  • Helped patients complete paperwork, and explained processes and procedures.
  • Educated patients about post-operative care and at-home care for optimal outcomes.
  • Performed clerical duties such as copying, faxing, filing, emailing, etc.
  • Calendar management.
  • Scheduled appointments according to provider availability.
  • Prepared new patient files and updated existing records with new personal, medical, and insurance information.

Dental Receptionist

Greenpoint Pediatric Dentistry
Greenpoint, NY
03.2017 - 09.2021
  • Managed front desk operations including scheduling appointments, collecting payments.
  • Provided support with front office duties such as photocopying documents or scanning files.
  • Assisted in maintaining a clean reception area by tidying up furniture or vacuuming carpets regularly.
  • Answered incoming calls, scheduled appointments, and confirmed patient visits.
  • Verified, updated and entered patient information into system.
  • Greeted patients, provided them with necessary paperwork, and verified insurance information.
  • Maintained accurate records of patient treatment plans, medical histories, and financial transactions
  • Coordinated with other healthcare professionals to ensure efficient office operations.
  • Organized patient charts prior to each appointment in order to save time during check-in process.
  • Ensured that all HIPAA regulations were followed while handling confidential patient information.

Dental Receptionist

Moshman Dental
Brooklyn, NY
03.2017 - 03.2021
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow
  • Greeted and assisted patients at all times to ensure patient satisfaction
  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within a high-volume environment
  • Received and distributed incoming fax, mail and parcels to staff to facilitate communication
  • Verified, updated and entered patient information into the system
  • Coordinated office schedules for new patients, diagnostic assessments and procedures
  • Discussed treatment plans with patients and scheduled appointments accordingly
  • Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current
  • Completed claims forms for different types of appointments and worked on resolutions for denials or other insurance issues
  • Supported dynamic patient flows by setting up and breaking down rooms, cleaning surfaces and restocking supplies
  • Maintained office supplies inventory by checking stock and ordering new supplies
  • Adhered to HIPAA requirements to safeguard patient confidentiality
  • Answered and managed incoming calls and emails
  • Performed clerical duties such as copying, faxing, filing, emailing, etc

Dental Receptionist

Flatbush Dental
Brooklyn, NY
02.2002 - 02.2017
  • Maintained both physical and digital filing systems for a more efficient filing process.
  • Checked patients in, gathering all personal, medical, and insurance information needed.
  • Verified, updated, and entered patient information into the system.
  • Scheduled cleanings and dental appointments for patients using appointment software.
  • Maintained a fully organized calendar and scheduled new appointments based on provider availability.
  • Received and processed payments made by patients, or insurance companies.
  • Sent payment notices to insurance companies and patients.
  • Contacted insurance companies regarding coverage and payment plans.
  • Worked on resolutions for denials, or other insurance issues.
  • Managed inventory and orders.
  • Kept administrative and medical supplies well-stocked.
  • Maintained a clean, organized work environment for streamlined office functionality.

Dental Receptionist

Finest Dental Care
Brooklyn, NY
02.2002 - 04.2004
  • Answered incoming phone calls, returned missed calls, responded to voicemails and emails, and distributed incoming mail.
  • Greeted and assisted patients at all times to ensure patient satisfaction.
  • Gathered personal and medical information from patients.
  • Verified, updated, and entered patient information
  • Scheduled and confirmed appointments with patients.
  • Collected payments and arranged payment schedules.
  • Updated patient financial information to promote accurate record-keeping.
  • Arranged documents for insurance claims
  • Completed claims forms for different types of appointments.
  • Created and maintained accurate and confidential patient files according to regulatory mandates.
  • Managed record transfers between offices.
  • Prepared meeting rooms, and attended initial client meetings and depositions to take notes.
  • Maintained office organization by cleaning and organizing the office daily, checking office supply inventory weekly, and re-ordering supplies as needed.
  • Performed administrative front desk duties, including answering incoming calls, taking messages, directing calls to the correct party, checking voicemails, and returning missed calls.

Accounts Payable Clerk

David's Sportswear
Brooklyn, NY
10.1997 - 12.2001
  • Handled high-volume invoice processing with minimal supervision
  • Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance
  • Applied mathematical skills and assessed data and information to check entries, calculations and billing codes with physical and digital files for accuracy
  • Prepared and updated vendor files, tax documents and insurance information
  • Created reports and updated vendor balance sheets
  • Negotiated payment terms and discounts with vendors, proposing options for payment methods
  • Reconciled monthly statements and transactions
  • Worked closely with department personnel to produce accurate and timely bills
  • Interfaced and responded to inquiries to correct accounts payable discrepancies
  • Problem-solved accounts payable questions on behalf of internal team members, management and vendors

Education

Bachelor Of Arts - B.A.

CITY COLLEGE DHAKA
Dhaka, Bangladesh
01.1995

Skills

  • Excellent verbal and written communication skills
  • Excellent customer service
  • Ability to work in a fast-paced environment
  • Decision-making
  • Detail orientation
  • Multitasking Abilities
  • Technical proficiencies in data entry and data-entry software
  • Knowledge of dental terminology and dental materials
  • Experience with dental computer software (Dentrix, Open Dental, SoftDent, SuzyDENTAL)
  • Experience with dental practice management software (PracticeWorks)
  • Dentrix proficiency
  • Knowledgeable in Dexis
  • Dental Report Preparation
  • Dental charting
  • Dental recordkeeping
  • Patient flow management
  • HIPAA compliance training
  • Cash handling
  • Payment processing
  • Insurance and claims terminology
  • Allocating claims
  • Claims preparation and adjustment
  • Insurance verification
  • Electronic authorization processing
  • Inventory management
  • Supply management
  • Client/Vendor Relations
  • Financial recordkeeping
  • State Regulation Compliance

References

References available upon request.

Timeline

Dental Insurance and Claims Specialist

The Pride Dental Group
10.2023 - Current

Dental Front Office Receptionist

Brooklyn Comfortable Dental Care
03.2021 - 10.2023

Dental Receptionist

Greenpoint Pediatric Dentistry
03.2017 - 09.2021

Dental Receptionist

Moshman Dental
03.2017 - 03.2021

Dental Receptionist

Flatbush Dental
02.2002 - 02.2017

Dental Receptionist

Finest Dental Care
02.2002 - 04.2004

Accounts Payable Clerk

David's Sportswear
10.1997 - 12.2001

Bachelor Of Arts - B.A.

CITY COLLEGE DHAKA
FATEMA YASMIN LIZA