Diligent, patient-focused Dental Receptionist with 20+ years of extensive experience efficiently handling administrative tasks, managing dental insurance billing, maintaining patient records and assisting dental staff with dental procedures. Team-focused with commitment to providing exceptional care to all patients.
Overview
27
27
years of professional experience
Work History
Dental Insurance and Claims Specialist
The Pride Dental Group
Coram, NY
10.2023 - Current
Arranged documents for insurance claims.
Verified insurance and collected payments to keep administrative and financial records current.
Managed and organized payment plans to better assist patients.
Kept office spaces well-stocked with administrative and medical supplies.
Evaluated financial information provided by claimants in order to process payments quickly and accurately.
Planned and conducted investigations of claims to confirm coverage and compensability.
Documented specific claims by completing and recording forms, reports and logs.
Researched and reviewed information to determine validity of insurance claims and contacted companies and customers about decisions.
Documented all claim activities in a clear and concise manner.
Coordinated with medical professionals to verify treatment plans and costs.
Communicated effectively with policyholders to explain claims processes and outcomes.
Utilized claims software systems to manage and track claims progress.
Dental Front Office Receptionist
Brooklyn Comfortable Dental Care
Brooklyn, NY
03.2021 - 10.2023
Verified patient information to ensure accuracy of records.
Greeted and welcomed patients in a friendly and professional manner.
Answered phone calls, scheduled appointments and verified patient insurance coverage.
Provided administrative support to dental staff including filing and data entry.
Maintained inventory of office supplies and ordered new materials when needed.
Provided excellent customer service by responding promptly to inquiries via telephone, email or in person.
Performed clerical duties such as photocopying, faxing, scanning and mailing documents when necessary.
Facilitated communication between patients and dental providers through relaying messages accurately.
Gathered new client information during the initial phone call and the initial meeting, while also maintaining confidentiality.
Answered general questions to better educate and assist patients' needs.
Communicated with patients to gather intake data and verify chart information.
Helped patients complete paperwork, and explained processes and procedures.
Educated patients about post-operative care and at-home care for optimal outcomes.
Performed clerical duties such as copying, faxing, filing, emailing, etc.
Calendar management.
Scheduled appointments according to provider availability.
Prepared new patient files and updated existing records with new personal, medical, and insurance information.
Dental Receptionist
Greenpoint Pediatric Dentistry
Greenpoint, NY
03.2017 - 09.2021
Managed front desk operations including scheduling appointments, collecting payments.
Provided support with front office duties such as photocopying documents or scanning files.
Assisted in maintaining a clean reception area by tidying up furniture or vacuuming carpets regularly.
Answered incoming calls, scheduled appointments, and confirmed patient visits.
Verified, updated and entered patient information into system.
Greeted patients, provided them with necessary paperwork, and verified insurance information.
Maintained accurate records of patient treatment plans, medical histories, and financial transactions
Coordinated with other healthcare professionals to ensure efficient office operations.
Organized patient charts prior to each appointment in order to save time during check-in process.
Ensured that all HIPAA regulations were followed while handling confidential patient information.
Dental Receptionist
Moshman Dental
Brooklyn, NY
03.2017 - 03.2021
Managed front office customer service, appointment management, billing and administration tasks to streamline workflow
Greeted and assisted patients at all times to ensure patient satisfaction
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within a high-volume environment
Received and distributed incoming fax, mail and parcels to staff to facilitate communication
Verified, updated and entered patient information into the system
Coordinated office schedules for new patients, diagnostic assessments and procedures
Discussed treatment plans with patients and scheduled appointments accordingly
Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current
Completed claims forms for different types of appointments and worked on resolutions for denials or other insurance issues
Supported dynamic patient flows by setting up and breaking down rooms, cleaning surfaces and restocking supplies
Maintained office supplies inventory by checking stock and ordering new supplies
Adhered to HIPAA requirements to safeguard patient confidentiality
Answered and managed incoming calls and emails
Performed clerical duties such as copying, faxing, filing, emailing, etc
Dental Receptionist
Flatbush Dental
Brooklyn, NY
02.2002 - 02.2017
Maintained both physical and digital filing systems for a more efficient filing process.
Checked patients in, gathering all personal, medical, and insurance information needed.
Verified, updated, and entered patient information into the system.
Scheduled cleanings and dental appointments for patients using appointment software.
Maintained a fully organized calendar and scheduled new appointments based on provider availability.
Received and processed payments made by patients, or insurance companies.
Sent payment notices to insurance companies and patients.
Contacted insurance companies regarding coverage and payment plans.
Worked on resolutions for denials, or other insurance issues.
Managed inventory and orders.
Kept administrative and medical supplies well-stocked.
Maintained a clean, organized work environment for streamlined office functionality.
Dental Receptionist
Finest Dental Care
Brooklyn, NY
02.2002 - 04.2004
Answered incoming phone calls, returned missed calls, responded to voicemails and emails, and distributed incoming mail.
Greeted and assisted patients at all times to ensure patient satisfaction.
Gathered personal and medical information from patients.
Verified, updated, and entered patient information
Scheduled and confirmed appointments with patients.
Collected payments and arranged payment schedules.
Updated patient financial information to promote accurate record-keeping.
Arranged documents for insurance claims
Completed claims forms for different types of appointments.
Created and maintained accurate and confidential patient files according to regulatory mandates.
Managed record transfers between offices.
Prepared meeting rooms, and attended initial client meetings and depositions to take notes.
Maintained office organization by cleaning and organizing the office daily, checking office supply inventory weekly, and re-ordering supplies as needed.
Performed administrative front desk duties, including answering incoming calls, taking messages, directing calls to the correct party, checking voicemails, and returning missed calls.
Accounts Payable Clerk
David's Sportswear
Brooklyn, NY
10.1997 - 12.2001
Handled high-volume invoice processing with minimal supervision
Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance
Applied mathematical skills and assessed data and information to check entries, calculations and billing codes with physical and digital files for accuracy
Prepared and updated vendor files, tax documents and insurance information
Created reports and updated vendor balance sheets
Negotiated payment terms and discounts with vendors, proposing options for payment methods
Reconciled monthly statements and transactions
Worked closely with department personnel to produce accurate and timely bills
Interfaced and responded to inquiries to correct accounts payable discrepancies
Problem-solved accounts payable questions on behalf of internal team members, management and vendors
Education
Bachelor Of Arts - B.A.
CITY COLLEGE DHAKA
Dhaka, Bangladesh
01.1995
Skills
Excellent verbal and written communication skills
Excellent customer service
Ability to work in a fast-paced environment
Decision-making
Detail orientation
Multitasking Abilities
Technical proficiencies in data entry and data-entry software
Knowledge of dental terminology and dental materials
Experience with dental computer software (Dentrix, Open Dental, SoftDent, SuzyDENTAL)
Experience with dental practice management software (PracticeWorks)
Dentrix proficiency
Knowledgeable in Dexis
Dental Report Preparation
Dental charting
Dental recordkeeping
Patient flow management
HIPAA compliance training
Cash handling
Payment processing
Insurance and claims terminology
Allocating claims
Claims preparation and adjustment
Insurance verification
Electronic authorization processing
Inventory management
Supply management
Client/Vendor Relations
Financial recordkeeping
State Regulation Compliance
References
References available upon request.
Timeline
Dental Insurance and Claims Specialist
The Pride Dental Group
10.2023 - Current
Dental Front Office Receptionist
Brooklyn Comfortable Dental Care
03.2021 - 10.2023
Dental Receptionist
Greenpoint Pediatric Dentistry
03.2017 - 09.2021
Dental Receptionist
Moshman Dental
03.2017 - 03.2021
Dental Receptionist
Flatbush Dental
02.2002 - 02.2017
Dental Receptionist
Finest Dental Care
02.2002 - 04.2004
Accounts Payable Clerk
David's Sportswear
10.1997 - 12.2001
Bachelor Of Arts - B.A.
CITY COLLEGE DHAKA
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