Fatemeh Iraji
Woodland Hills,CA
Summary
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Knowledgeable [Desired Position] with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.
Overview
12
12
years of professional experience
Work History
Cashier
Mega Glat Mart
Reseda, CA
03.2024 - 06.2025
- Processed customer transactions accurately and efficiently, ensuring seamless checkout experience.
- Maintained knowledge of products and promotions to assist customers effectively.
- Managed cash register operations, balancing drawers at the end of shifts.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Trained new staff on cashiering procedures and customer interaction best practices.
- Collaborated with team members to optimize store workflows during peak hours.
- Implemented process improvements that enhanced transaction speed and accuracy.
- Conducted inventory checks and restocked merchandise to maintain store presentation standards.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Clerk
CVS Pharmacy
Westwood, CA
07.2024 - 02.2025
- Processed incoming and outgoing mail for efficient distribution.
- Maintained organized filing systems for easy document retrieval.
- Assisted customers by answering inquiries and providing information.
- Managed office supplies, ensuring adequate stock levels were maintained.
- Utilized office equipment, including printers and scanners, for daily tasks.
- Collaborated with team members to support various administrative functions.
- Updated databases with accurate information to ensure data integrity.
- Scheduled appointments and coordinated meetings for staff and clients.
- Assisted customers with inquiries and complaints in a professional manner.
- Answered phones in a courteous manner while providing excellent customer service.
- Communicated with customers and employees to answer questions or explain information.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Performed data entry tasks to update customer accounts records.
Cashier
Zara
Istanbul, Turkey
04.2017 - 01.2021
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Increased sales of promotional items by informing customers about current offers.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
Sales Associate
Tommy Hilfiger
Bangalore, India
01.2013 - 01.2016
- Assisted customers with product selection and inquiries during busy shifts.
- Maintained a clean and organized sales floor to enhance customer experience.
- Engaged customers with product knowledge and promotions to drive interest.
- Collaborated with team members to meet daily sales goals and improve service.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained up-to-date knowledge of store merchandise and policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Processed transactions using a point-of-sale system.
- Received and displayed product shipments on store retail shelves upon delivery.
- Demonstrated product features and benefits for customers' needs.
Education
BBA - Pharmacy
Kimss College
02-2016
Skills
- Customer service
- Point of sale operation
- Visual merchandising
- Inventory management
- Product knowledge
- Cash handling
- Sales techniques
- Conflict resolution
- Team collaboration
- Time management
- Effective communication
- Problem solving
- Product promotion
- Data entry
- Adapt to diverse groups
- Product demonstrations
- Shipment processing
- Stock replenishment
- Inventory control procedures
- Sales expertise
- Relationship selling
- B2B sales and customer service
- Stocking and receiving
- Upselling
- Order processing
- Superb time management
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cleaning and sanitizing
Languages
English
Full Professional
Persian
Native/ Bilingual
Turkish
Full Professional
Personal Information
Education and Training
other
Timeline
Clerk
CVS Pharmacy
07.2024 - 02.2025
Cashier
Mega Glat Mart
03.2024 - 06.2025
Cashier
Zara
04.2017 - 01.2021
Sales Associate
Tommy Hilfiger
01.2013 - 01.2016
BBA - Pharmacy
Kimss College