Fatemeh Iraji
Woodland Hills,CA
Summary
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Knowledgeable [Desired Position] with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.
Overview
12
12
years of professional experience
Work History
Cashier
Mega Glat Mart
03.2024 - 06.2025
- Processed customer transactions accurately and efficiently, ensuring seamless checkout experience.
- Maintained knowledge of products and promotions to assist customers effectively.
- Managed cash register operations, balancing drawers at the end of shifts.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Trained new staff on cashiering procedures and customer interaction best practices.
- Collaborated with team members to optimize store workflows during peak hours.
- Implemented process improvements that enhanced transaction speed and accuracy.
- Conducted inventory checks and restocked merchandise to maintain store presentation standards.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Clerk
CVS Pharmacy
07.2024 - 02.2025
- Processed incoming and outgoing mail for efficient distribution.
- Maintained organized filing systems for easy document retrieval.
- Assisted customers by answering inquiries and providing information.
- Managed office supplies, ensuring adequate stock levels were maintained.
- Utilized office equipment, including printers and scanners, for daily tasks.
- Collaborated with team members to support various administrative functions.
- Updated databases with accurate information to ensure data integrity.
- Scheduled appointments and coordinated meetings for staff and clients.
- Assisted customers with inquiries and complaints in a professional manner.
- Answered phones in a courteous manner while providing excellent customer service.
- Communicated with customers and employees to answer questions or explain information.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Performed data entry tasks to update customer accounts records.
Cashier
Zara
04.2017 - 01.2021
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Increased sales of promotional items by informing customers about current offers.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
Sales Associate
Tommy Hilfiger
01.2013 - 01.2016
- Assisted customers with product selection and inquiries during busy shifts.
- Maintained a clean and organized sales floor to enhance customer experience.
- Engaged customers with product knowledge and promotions to drive interest.
- Collaborated with team members to meet daily sales goals and improve service.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained up-to-date knowledge of store merchandise and policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Processed transactions using a point-of-sale system.
- Received and displayed product shipments on store retail shelves upon delivery.
- Demonstrated product features and benefits for customers' needs.
Education
BBA - Pharmacy
Kimss College
02-2016
Skills
- Customer service
- Point of sale operation
- Visual merchandising
- Inventory management
- Product knowledge
- Cash handling
- Sales techniques
- Conflict resolution
- Team collaboration
- Time management
- Effective communication
- Problem solving
- Product promotion
- Data entry
- Adapt to diverse groups
- Product demonstrations
- Shipment processing
- Stock replenishment
- Inventory control procedures
- Sales expertise
- Relationship selling
- B2B sales and customer service
- Stocking and receiving
- Upselling
- Order processing
- Superb time management
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cleaning and sanitizing
Languages
English
Full Professional
Persian
Native/ Bilingual
Turkish
Full Professional
Personal Information
Education and Training
other
Timeline
Clerk
CVS Pharmacy
07.2024 - 02.2025
Cashier
Mega Glat Mart
03.2024 - 06.2025
Cashier
Zara
04.2017 - 01.2021
Sales Associate
Tommy Hilfiger
01.2013 - 01.2016
BBA - Pharmacy
Kimss College
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