FATEN FLAYYIH
Kent,USA
Summary
Customer-focused professional with over 4 years of experience delivering exceptional service in healthcare and pharmacy settings. Proven ability to build strong client relationships, handle sensitive information with care, and resolve issues with patience and professionalism. Strong multitasker with excellent communication and organizational skills.
Overview
4
4
years of professional experience
Work History
Pharmacy Technician
PharMerica
Kent, USA
09.2024 - Current
- Support clients by managing medication orders and addressing inquiries with professionalism and care
- Ensure timely and accurate processing of documentation and deliveries
- Handle sensitive information with confidentiality and compliance
Pharmacy Technician
Kaiser Permanente
Renton, USA
09.2023 - 07.2024
- Provided direct customer service to patients, handling phone calls, refill requests, and OTC recommendations
- Collected co-pays, followed strict compliance protocols, and ensured a smooth customer experience
- Collaborated with providers and internal teams to resolve patient needs
Pharmacy Technician Trainee
HealthPoint
Kent, USA
09.2021 - 06.2023
- Delivered excellent service in a high-volume setting
- Managed data entry, inventory, and customer questions efficiently
- Handled point-of-sale operations, ensuring accuracy and accountability in financial transactions
Education
Pharmacy Technician Certificate -
HealthPoint
Kent, WA03.2023
High School Diploma -
Tyee High School
SeaTac, WA06.2020
Skills
- Customer Service & Relationship Building
- Communication (Verbal & Written)
- Problem Solving / Critical Thinking
- Cash Handling & POS Operations
- Data Entry & Attention to Detail
- Adaptability & Teamwork
- Conflict Resolution
- Time Management & Multitasking
Languages
- English, Fluent
- Arabic, Fluent
Timeline
Pharmacy Technician
PharMerica
09.2024 - Current
Pharmacy Technician
Kaiser Permanente
09.2023 - 07.2024
Pharmacy Technician Trainee
HealthPoint
09.2021 - 06.2023
Pharmacy Technician Certificate -
HealthPoint
High School Diploma -
Tyee High School
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