Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Laura Licor

Miami,FL

Summary

Highly driven and detail-oriented professional with over four years of experience delivering exceptional customer service in fast-paced retail and healthcare environments. Since 2022, working as a Pharmacy Technician at Walgreens, consistently managing high-volume transactions, maintaining strict accuracy, and handling sensitive financial and patient information with professionalism and discretion. Holds an Associate of Arts degree and brings strong communication, problem-solving, and multitasking abilities. Confident in building trust with customers and ensuring precise financial handling in every interaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Walgreen's Pharmacy
Miami, FL
02.2022 - Current
  • Collaborated with team members to achieve store sales goals and improve service standards.
  • Resolved customer complaints promptly, fostering positive relationships and repeat business.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.

Education

Associate of Science - Nursing

Miami Dade College
Miami, FL
06-2023

Skills

  • Cash Handling & Payment Processing
  • Customer Service & Relationship Building
  • Transaction Accuracy & Attention to Detail
  • Problem Solving & Conflict Resolution
  • HIPAA Compliance & Confidentiality
  • Insurance & Billing Coordination
  • Time Management in High-Volume Settings
  • Team Collaboration

Certification

  • CPhT - Certified Pharmacy Technician
  • First Aid/CPR Certified

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Pharmacy Technician

Walgreen's Pharmacy
02.2022 - Current

Associate of Science - Nursing

Miami Dade College