Faten Harb
Downey,CA
Summary
Experienced supervisor with a proven track record in airport operations at LAX International Airport, adept at managing teams and ensuring smooth, efficient service in a high-pressure environment. In addition to my supervisory role, I have successfully managed a side business on eBay for over six years, specializing in lowrider bicycle parts and accessories, where I achieved Top Rated Plus Seller status. I am seeking an opportunity where I can apply my strong leadership, organizational, and customer service skills while continuing to grow my entrepreneurial ventures.
Overview
7
7
years of professional experience
Work History
Supervisor
American Airlines
LAX International Airport
03.2020 - 05.2024
- Supervised a team of 12 employees, ensuring high levels of customer satisfaction and efficient operations at one of the busiest airports in the U.S
- Coordinated daily activities, including flight check-ins, baggage handling, and customer service operations, ensuring compliance with airline and safety regulations
- Managed scheduling, training, and performance evaluations for airport staff, fostering a positive work environment and promoting team collaboration
- Learned and mastered three different operational systems in under one month, significantly enhancing operational efficiency and minimizing downtime
- Resolved customer complaints and addressed operational issues promptly, maintaining a high standard of customer service
- Trained new hires on systems, procedures, and customer interaction protocols, helping them integrate quickly into their roles
EBay Seller (Top Rated Plus Seller)
Self-employed
06.2018 - Current
- Specialized in selling lowrider bicycle parts and accessories on eBay for over 6 years, catering to a niche market with a strong passion for custom bike culture
- Achieved and maintained eBay’s prestigious Top Rated Plus Seller status by consistently exceeding customer expectations in terms of shipping speed, product quality, and customer service
- Developed detailed product descriptions, including clear images and specifications, while ensuring all listings were optimized for SEO to increase visibility and sales
- Built a loyal customer base by providing expert advice, fast responses to inquiries, and solving customer issues efficiently, resulting in high positive feedback and repeat business
- Stayed up-to-date with lowrider trends and the latest bike accessories to ensure the store offered the most current and desirable products
- Managed logistics, including order fulfillment and shipping, ensuring customers received their products quickly and securely
Education
Bachelor - Psychology
Cal State University, Long Beach
Long Beach, CA06-2022
Skills
- Strong leadership and team management skills
- Proficient in airport operations and systems
- Excellent customer service and conflict resolution
- Quick learner and adaptable to new technologies
- Effective communication and multitasking abilities
- EBay platform, policies, and seller tools
- Inventory management and sourcing
- SEO optimization for product listings
- Customer service and relationship building
- Shipping logistics and order fulfillment
- Market analysis and pricing strategies
Timeline
Supervisor
American Airlines
03.2020 - 05.2024
EBay Seller (Top Rated Plus Seller)
Self-employed
06.2018 - Current
Bachelor - Psychology
Cal State University, Long Beach
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