Fathima Zafreen Nihmathullah

• Provided technical support for customers using the company's products or services.
• Created detailed reports on daily, weekly, and monthly sales activity.
• Answered inquiries from prospective customers regarding features of products and services offered.
• Researched competitors' products, prices, and sales techniques.
• Developed and maintained relationships with customers to ensure repeat business.
• Identified areas of improvement in existing processes and implemented solutions accordingly.
• Analyzed customer feedback to improve products and services.
• Reviewed monthly performance against targets set by management team.
• Analyzed market trends to identify potential sales opportunities.
• Negotiated pricing contracts with customers to maximize profits.
• Generated new sales leads through cold calling and networking activities.
• Set up meetings with potential clients and listened to their wishes and concerns.
• Prepared and delivered appropriate presentations on products and services.
• Organized store by returning merchandise to proper areas and restocked displays.
• Negotiated deals and handled complaints or objections.

Helping the families to get memories with Santa and the bunny. And selling them on package for the families.

• Resolved conflicts between team members in an effective manner.
• Monitored employee attendance records, timekeeping, and payroll information.
• Established processes for monitoring customer satisfaction levels.
• Organized training sessions for new hires to familiarize them with the workplace environment.
• Maintained accurate records of sales transactions using point-of-sale systems.
• Conducted regular performance reviews for employees to identify areas of improvement.
• Created reports on sales trends, inventory levels, and financial data.
• Communicated regularly with customers to gain insights into their needs.
• Managed customer service inquiries and complaints in a timely manner.
• Supervised daily operations including scheduling shifts, assigning duties.

• Presented high quality line of cutlery and culinary items to customer through in-home and virtual demonstration
• Established new clientele through referral and lead generations
• Refined communications skills and polished personal sales techniques
• Achieved highest sales rank within the company.

• Provided accounting services for an automotive dealership
• Managed accounts receivable and payable for company
• Oversaw all primary bookkeeping functions.

• Assisted the primary teacher in management of classroom
• Supervised children ages 6-7 years old
• Oversaw activities such as dancing, singing, and other performance arts.

• Taking pictures of the students and staff, providing digital copies for students, organizing photo shoots at school, handling budgets, editing photos, and taking orders from parents or students who require a personal copy
• A school photographer takes pictures of students and other school staff for yearbooks, school IDs, and for the school personal purpose use
• Often, they work on freelance basis, moving from school to school.