FATHMAY ANTOINE
SILVER SPRING,US
Summary
. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
3
3
years of professional experience
Work History
SERVICE CASHIER
Sport Honda
Silver Spring, US
08.2023 - Current
- Process financial transactions accurately and efficiently
- Promote customer satisfaction through excellent service
- Increase customer retention by ensuring swift and accurate checkout experiences
MEMBER EXPERIENCE ADVISER
NationsBenefits
Miramar, US
01.2023 - 04.2023
- Enhanced member satisfaction by 20% through engagement strategies
- Resolved complex member issues, improving service quality
- Collaborated with teams to streamline member support
SCHEDULER
Alegis Care
Miramar, US
08.2022 - 12.2022
- Optimized scheduling processes, reducing client wait times
- Analyzed workflows and implemented strategic improvements
- Enhanced operational efficiency through team collaboration
SALES ADVISOR
Inktel / Louis Vuitton
Miramar, US
01.2022 - 04.2022
- Delivered exceptional customer service, resolving account issues
- Conducted product research to meet client needs
- Managed sales pipelines to achieve organizational goals
Education
ASSOCIATE OF ARTS - INTERNATIONAL RELATIONS
Montgomery College
Silver Spring, MD03.2025
HIGH SCHOOL DIPLOMA -
Dolphin Park High School
Miramar, FLSkills
- Transaction Management
- Cash Management
- Membership Enrollment Strategies
- Sales Promotion Strategies
- Effective Calendar Management
- Operational Streamlining
- Competitive Product Assessment
- Market Analysis
- Point Of Sale System Management
- Customer Engagement
- Cross-cultural communication
- Conflict resolution
- Time management
Languages
- English (Native)
- Haitian Creole (Native)
References
References available upon request.
Timeline
SERVICE CASHIER
Sport Honda
08.2023 - Current
MEMBER EXPERIENCE ADVISER
NationsBenefits
01.2023 - 04.2023
SCHEDULER
Alegis Care
08.2022 - 12.2022
SALES ADVISOR
Inktel / Louis Vuitton
01.2022 - 04.2022
ASSOCIATE OF ARTS - INTERNATIONAL RELATIONS
Montgomery College
HIGH SCHOOL DIPLOMA -
Dolphin Park High School
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