Assaminew Melake
Silver Spring,MD
Summary
Dynamic professional with extensive experience at TD Bank, excelling in customer assessment and relationship building. Proven track record in financial analysis and transaction management, enhancing customer satisfaction and driving business growth. Recognized for exceptional communication skills and a commitment to delivering tailored banking solutions that meet client needs.
Overview
2026
2026
years of professional experience
Work History
Retail Banker
TD Bank
Alexandria , VA
2024 - Current
- Maintained accurate records of customer interactions and transactions.
- Resolved customer complaints efficiently and professionally.
- Conducted financial assessments to recommend suitable banking solutions.
- Assisted customers with account inquiries and transactions.
- Collaborated with team members to enhance customer service delivery.
- Explained bank products and services offered in detail so that customers can make informed decisions.
- Assisted customers with account inquiries, deposits, withdrawals, transfers, loan applications, and other transactions as needed.
- Attended regular staff meetings in order to stay abreast of changes in banking regulations.
- Consistently resolved client issues, recognized as TD WOW Star for the year 2024.
- Exceeded sales goals and have been awarded TD Wow Star for consecutive quarters of the year 2024.
Senior Accounting Manager
USP Holdings
Washington , DC
2023 - Current
- Coordinated audits to ensure compliance with accounting standards and regulations.
- Led a team of accountants, providing mentorship and guidance on best practices.
- Oversaw budgeting and forecasting activities to align with organizational goals.
- Reviewed financial statements for accuracy and compliance with company policies.
- Advised executive leadership team on financial matters related to investments or acquisitions.
- Reviewed journal entries prepared by other members of the accounting team for accuracy and completeness.
Customer relationship manager
Commercial Bank of Ethiopia
01.2020 - 01.2023
- Build and maintaining profitable relationships with key customers.
- Resolve customer complaints quickly and efficiently.
- Meet with managers in the organization to plan strategically.
- Conduct business reviews using CRM programs.
Loan officer
Commerical Bank of Ethiopia
01.2017 - 01.2020
- Conduct credit analysis, process loans and built strong relationship with customers.
- Develops loan applications by evaluating applicant information and documentation.
- Prepares and submits timely and accurate loan files.
Credit Administrator
Commerical Bank Of Ethiopia
01.2016 - 01.2017
- Monitor and manage existing credit accounts, reviewing payment patterns, and identifying potential risks or delinquencies.
- Evaluate credit applications and assess the creditworthiness of customers based on financial data, credit reports, and payment history.
- Maintain accurate and up-to-date credit records, prepare credit reports, and provide regular updates to management on credit portfolio performance.
Education
Master's - business administration with a focus of project planning
DEBERMARKOS UNIVERSITY
01.2018
Bachelor - accounting
ADDIS ABABA UINVERSITY
01.2011
Skills
- Computer skills
- Transaction management
- Customer assessment
- Relationship building
- Financial analysis
- Cash handling proficiency
- Cash handling
- Business customer support
- Currency exchange
- Financial Products Promotion
- Balance verification and reconciliation
- Exceptional customer service
- Teamwork
- Time Management
- Attention to details
- Effective Communication
- Critical Thinking
Languages
- English
- Amharic
Accomplishments
Top performer TD wow star award 2024.
Timeline
Customer relationship manager
Commercial Bank of Ethiopia
01.2020 - 01.2023
Loan officer
Commerical Bank of Ethiopia
01.2017 - 01.2020
Credit Administrator
Commerical Bank Of Ethiopia
01.2016 - 01.2017
Retail Banker
TD Bank
2024 - Current
Senior Accounting Manager
USP Holdings
2023 - Current
Master's - business administration with a focus of project planning
DEBERMARKOS UNIVERSITY
Bachelor - accounting
ADDIS ABABA UINVERSITY