Kylie Adams
Savoy,IL
Summary
Hello, I am Kylie. I am a proven performer at Taco Bell, Menards, and Woodforest. I am adept in customer service and multitasking. I have significantly improved customer satisfaction through efficient service and teamwork, having received multiple awards for my customer service skills. Also skilled in cash handling and problem-solving, I excel in fast paced environments, ensuring quality and efficiency. My ability to quickly adapt and enhance team performance stands out, making me a valuable asset to any employer seeking results and dedication
Overview
4
4
years of professional experience
Work History
Retail Banker
Woodforest National Bank
03.2026 - Current
- Assisted customers with account inquiries and transactions, ensuring a positive banking experience.
- Processed loan applications and conducted credit checks to determine eligibility.
- Educated clients on banking products and services, enhancing their financial literacy.
- Collaborated with team members to optimize branch operations and improve service delivery.
- Conducted training sessions for new employees on policies, procedures, and software systems.
- Strengthened client portfolio by identifying needs and recommending suitable financial products or services.
- Maintained accurate records of customer interactions and transactions using bank systems.
- Complied with regulatory, legal and ethical requirements to protect bank assets.
- Followed through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest.
- Maintained high levels of cash handling accuracy, ensuring proper documentation and adherence to compliance requirements.
- Collaborated with team members to achieve branch sales targets and enhance overall productivity.
- Engaged customers in needs-based conversations to identify opportunities and address banking plans and credit card needs.
- Identified, marketed and recommended bank products and services to achieve individual sales.
- Reached out, generated appointments and built new relationships to grow business.
- Identified and reported suspicious patterns of activity to reduce money laundering.
- Supported branch operations by performing various administrative tasks such as filing, data entry, and report generation as needed.
- Improved teller accuracy by conducting regular audits and emphasizing the importance of attention to detail.
- Processed applications for new accounts.
- Received loan and utility payments, sending funds to correct destinations.
- Educated customers on online banking and mobile banking applications.
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
- Performed account maintenance by closing out accounts and changing customer addresses.
Front End Team Member
Menards
Danville, IL
02.2025 - 03.2026
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Mentored new team members, ensuring a smooth onboarding process and integration into the work environment.
- Accepted money and processed customer payments with high accuracy and efficiency.
- Monitored all areas for security issues, trash problems and cleaning needs.
- Developed strong working relationships with teammates based on mutual respect, trust, and effective communication.
- Collaborated with cross-functional teams for seamless project execution and goal achievement.
- Provided constructive feedback to peers, helping them grow professionally and personally within the company.
- Sought out ways to go above and beyond job requirements.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Addressed and resolved customer complaints in polite and professional manner.
- Worked different stations to provide optimal coverage and meet production goals.
- Completed daily inspection of machines and equipment.
- Leveraged data, implemented new technology and revised procedures to support change.
- Handled departmental information technology needs.
- Learned new technology quickly in complex financial environment.
- Supported loss prevention efforts by diligently monitoring the sales floor for suspicious activity and adhering to company policies regarding theft prevention.
- Implemented theft prevention policies to minimize potential stock loss.
- Strengthened security measures by adhering to company protocols regarding entry points, visitor access, and theft prevention systems.
- Coordinated efforts with other departments when necessary to address cross-functional challenges or opportunities related to perishable merchandise management.
- Participated in regular training sessions to stay updated on industry best practices, emerging technologies, and tools related to merchandise management functions within the retail environment.
Crew Member
Taco Bell
Danville, IL
01.2022 - 02.2025
- Worked front counter, drive-thru and other areas.
- Operate and handle a cash register with no supervision needed in drive-through and front desk
- Cross-trained in multiple areas with the ability to complete tasks in these areas well and efficiently
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Stocked shelves to organize aisles in assigned department.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Enhanced team efficiency by consistently preparing workstations before peak hours.
- Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
- Enhanced customer experiences by quickly addressing and resolving complaints
- Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Education
Architecture
Danville Area Community College
Danville, ILHigh School Diploma -
Danville High School
Danville, IL01.2024
Skills
- Knowledgeable in different accounts and which one would fit a customer best
Time Management
Opening and closing cash registers
Cleaning
Heavy Lifting
Supplies Monitoring and Restocking
Salesmanship
Multitasking and Organization
Handling Customer Complaints
Product Promotion
Organization and Sanitation
Payment Transactions
Theft Prevention
Cross-Department Communication
Western union
Loan applications
Bank account applications
Verifying cash shipments/deposits
Computer skills
Answering customer phone calls
Follow-up client phone calls
Knowledgeable in different accounts and which one would fit a customer best
Timeline
Retail Banker
Woodforest National Bank
03.2026 - Current
Front End Team Member
Menards
02.2025 - 03.2026
Crew Member
Taco Bell
01.2022 - 02.2025
Architecture
Danville Area Community College
High School Diploma -
Danville High School